Home2 Suites by Hilton Eau Claire South

This property cancelled my reservation because I chose “pay at the hotel”. They revealed that it was a busy weekend and the hotel had sold out, resulting in my two rooms being cancelled. We have stayed at this hotel several times and I am appalled that they would do this simple to make more money off of “surge pricing”. We were left scrambling to find a three hotel rooms at 9:00pm. We won’t be going back.

Very comfortable room. Stayed a week and it was great to have a small kitchen with full fridge, dishwasher and all the necessities to make food in the suite. Staff were always helpful and friendly. Breakfasts were good too and it was nice to have coffee and tea available all day.

We stayed here for a family vacation, and overall had a pleasant experience. Traveling with children, we were looking forward to using the pool, which unfortunately was not open during our stay. While that was a bit disappointing, the hotel itself was very nice and exceptionally clean. We stayed in a suite that was spacious and comfortable. The only drawback was the bathroom door—it didn’t lock and, although it slid shut, it would gradually open again on its own.

We had a nice stay. The breakfast was OK. My only complaint would be that if the pool is going to be closed for scheduled maintenance, that it would be noted prior to booking. My four kids were bummed that they couldn't swim. Had we known before, we could have arranged for better plans.

10/10 - Clean. Friendly staff. Great breakfast. Pool was great. The lobby was modern and sleek. The room was incredible.

Tried to check in and was told i could not. Told i would get a refund and sent me to find a different hotel.