Grand Eastonian Hotel & Suites Easton

The location is highly praised for convenience and access to amenities. The staff offers excellent, friendly service. However, guests were disappointed with the limited, expensive breakfast quality.

Arrived in town to find out there was a bike race and all the streets were closed by hotel. Called to ask how to get to parking lot, was told to park on other side of town and walk to hotel. Took 35 minutes to go around to other parking lot only for it to be full. Went to dinner on other side of town when got back to hotel had to go in to get a code to get into parking lot. Asked why they didn’t notify me of road closure, was told to check my email for information, did NOT have email, then asked to check spam was NOT there either. Instead of apologizing and maybe offering a drink or snack for the inconvenience nothing. Next day taking shower had very quick temperature changes in water, had to stop and stand back with hair full of soap because water was ice cold. Tried to call front desk but phone was not connected to any wires. When I went to front desk told them about water and response was we will let someone know. Not just inconvenient because of bike race but no customer service. Also floors where not clean in the closet or corner when I moved chair to sit and watch tv. All this could have been overlooked with simple customer service or guest relations.