The Grand Silk Route

The hotel is very much accessible to the MG Marg and a very good place to stay in a very reasonable price. Though the way to hotel is very narrow and located at a steep area, you need to be careful to find it before you missed it. Rooms are well equipped and spacious, service is great and food is delicious. I have stayed two nights and my experience is wonderful. Definitely recommend this and will definitely my choice again if I visit Gangtok in future.

Really good hotel neat and clean.Good location near to MG Marg free parking facility with a very welcoming gestures of staff.i specially wants to thanks mr Prajol for helping me during my stay.rooms are neat and clean with balcony food is so tasty feels like home.really appropriate thank you. Highly recommended property at gangtok.

In this review, I will not only share what I found wrong with this hotel, but also the behavior of the hotel's manager who called me after I reviewed the property on the booking site. I had earlier stayed at another Muscatel hotel in Gangtok (Bellevue), faced the same issues there, and moved here later. I had a non-refundable booking, no choice except losing all my booking money. (I have reviewed Muscatel Bellevue also on TripAdvisor.) The problem is the policy of the Muscatel group, of not changing bed linen when their guests check out. Instead, they make the next guests use the same old and dirty bed linen (unless someone complains). Since I knew the problem from Muscatel Bellevue, the first thing I did after getting a room at Grand Silk Route was to inspect the bed linen. It was used and dirty as expected, with strands of hair on the sheet and stains, etc. I called the front office, after which someone came to the room and after seeing hair and other dirt on the bedsheet, called the housekeeping staff. Now I had a bed with fresh sheets, but the room was very noisy due to some hammer work going on in the same or the next building. Next day they changed the room and I moved to another side of the hotel where again I found a bed with dirty and used bed linen. Again I called the front office, and they got the linen changed. It was proved, undoubtedly. They never changed the bed linen unless someone complained. I wrote this issue in my review of the hotel on the booking site, after which a person from the hotel called, saying he managed the hotel (phone number ending with 88337.) His tone was really offensive in which he said the following: 1. He said if I was so particular about a clean bed, then I should book a 5-star hotel. What he meant was that if someone is paying INR 2500 per night for a hotel room in Gangtok, then they deserve only dirty and previously used bed linen. 2. He then said because the bed linen was changed after I complained, my review was unjustified. He did not bother explaining why they do not change bed linen when the guests check out. 3. Furthermore, he was upset about the review, and not about their own policy of providing dirty bed linen. Since his shouting did not seem to end, I told him I was going to end the call, at which point, I heard him use some curse words (not in Hindi or English). I promptly disconnected the call. Before this Muscatel experience, I had a very high opinion of Sikkim. Now I am uncertain if I want to visit that state again.