TownePlace Suites by Marriott Hotels in East Ridge

We stopped here for one night on our way to Florida. After a long day of driving, we were looking forward to getting some dinner and a good nights rest. The room was clean, modern and noticeably new. The lobby was also very clean and had a great sitting area as well as a nice complementary breakfast. Our troubles began after we had come back from dinner. We were all taking turns showering and when it was my turn, I noticed the sound of loud bass music. I thought maybe it was something else because who would do that at a hotel? Now, I do understand that it was early, about 8pm but we were all exhausted and planning on waking up early to finish the drive. The music ended up stopping for a little while and I was able to fall asleep no problem. However, I woke up at about 10:30 to banging on the walls, yelling and more music. I assume they went out for a bit and ended up coming back. My husband, who had not been able to sleep, made the decision to ask for something to be done. It turns out that they were staying for a long period of time. The hotel staff said that they are unable to tell them to be quiet. Keep in mind, It was after 10 at this point, during the hotels “quiet hours”. The man at the front desk was absolutely wonderful. He offered a room switch (which we took) and also took some money off. He was extremely apologetic and I could tell that he truly felt very sorry about the situation. While it was a pain to have to pack everything up at 11pm and move rooms, it was worth the effort. Once we got settled again, we were able to sleep comfortably and well. Breakfast was yummy and had more options than I was expecting. Overall, beware of the noise. They advise as having soundproof walls but that was not the case at all. You could also hear people above you but that was not a problem once it became night time. Most people staying here were very considerate of the other guests.