DoubleTree by Hilton Atlanta Airport

Front desk agent was very nasty and rude at the mouth. Upon returning to the property after eating dinner I was stopped and asked numerous questions and held up from going to my room. I was basically interrogated by the employee before I could go up to my room which was very unprofessional.

The food is amazing compared to where I'm from.

From the outside of the property, it looked clean and well-maintained. However, the elevator on the property didn't work well. It wasn't working properly. If I tried to go to the main floor from my fourth floor, it would take me to the fifth and then to the main floor. Only one elevator was working. There was an updated inspection card for the elevator however, it conflicted with the issues I was having with the elevator as well as other guests. Lastly, no one cleaned our rooms during our entire stay. No housekeeping until the last day. We asked for housekeeping but we were denied. They just gave us the sheets and left the room. I did not enjoy my stay here and I wish it was better.

Our first room had water on the bathroom floor that looked like it was coming from the back of the toilet and formes a puddle. The front desk could not get an "engineer" there do we were moved. The second room had lady bugs and NO hot water for our showers.

We ran the water in sink for more than 5 minutes and the water still did not get hot. So we ran the water in the shower thinking it would get hot. It still did not. There was only 1 trash can and it was in the bathroom. Refrigerator was not as cold as we would have liked.

This is my worst experience for a Double Tree ever and these are my favorite chains of hotels. The elevator was so janky that it almost closed on us several times during our trips. The bathroom had grime on the floor and walls and the shower head has need of replacing. The water did not get over a specific heat and so the showers were close to cold. I expected far better living arrangements considering Atlanta is one of the largest traveled through airports in the country so why not have the best accommodations. I’ll never stay here again. I GUESS at least the staff seemed nice.