Popular East Perth 4-star Hotels

Good value for its price level. Basic room, clean enough despite being rather dated (still using the traditional key with that big plastic attachment). Check-in staff, breakfast & location also good. A few stops on the free Red CAT from Perth Stn to the block behind. A block away is the wonderful vast expanse of Langley Park with the Swan River at the side.

The environment is good, of course the swimming pool is very good, but the swimming pool is too thin. The traffic is OK, walk for 5 minutes, and you can take the free cat bus (red cat). The WiFi system does not work. Fortunately, the waiter has a good attitude.

Excellent views,we had the Swan & Waterfront Park as our room with a view. Very handy to bus stops going either way,and convenience stores close by. Breakfast was great,but we cheated and went to The Hyatt next door for dinner as a treat. Excellent shower,and bed was comfy.

No breakfast, no need to go outside to eat back to the room, the hotel is very good,

Quiet stay.

My family of 5 stayed at Mantra on Hay for 6 nights in the 2 bedroom-2toilet apartment on the ground floor. The apartment looked as per the images, though the toilets are a slightly dated and the water pipes do get a little noisy. Overall it is still a good experience and my family had a great stay. :)

Arrival went almost smoothly, rooms weren’t ready and were still being cleaned on arrival, no biggie we were informed they were under staffed that day which was understandable and we didn’t mind at all waiting but then the problems didn’t stop….lifts broke down minutes after checking in, not managements fault but the lack of building knowledge or how to get to our rooms via stairs was disappointing, only when my partner explained about the fire escape doors being exit only for the 5th time was a key finally sourced to give access to our floors and rooms (with all our valuables and keys in it!), following this we found our friends key card had stopped giving access to our shared apartment room which was quickly sorted…..or so we thought….hallways and rooms had a slight mouldy smell, lamps missing light bulbs, 2 of the 3 aircons just not turning on at all (even after following manuals provided in the back of the guest book and trying multiple different remotes!) all of which we deemed too difficult to even bother bringing up with management due to our previous interaction. After returning from the city late at night we found out or key card had now stopped working and we had no access to our apartment! After calling the after hours mobile only to find its now disconnected we called the land line provided to find the so called ‘night carer’ which turned out to be someone from a neighbouring building with also no knowledge of the apartments! After attempting to give us access to the master key from the lockbox at the front of the building (wrong code no access again surprise, surprise) frustrated and tired we gave in and ended up asking our friends to cut their night short to come back and try their card to let us in. When addressed with reception the following morning about the previous nights debacle we were treated to a blank stare and unapologetic response after fixing the card for us my partner asked the receptionist if this would possibly now cause our friends card to stop working again to which we were told it would and she’d need both cards to be brought down at the same time to be able to give them simultaneous access….*** so they knew only 1 card would have access from the beginning….Huge, Huge lack of management and training. How about instead of being defensive and finding excuses to every review you actually do something and spend a day (or week) training your staff!

[Overall] The stay was a relatively pleasant one, despite some areas for improvement. [Location] The aparthotel was quite well-situated. There is a bus-stop a stone's throw from the door, and it was within acceptable walking distance to some of the good food and attractions such as Elizabeth Quay. However, do be mindful if you are driving to the aparthotel as the entrance can be easily missed. [Services] The reception staff were relatively friendly and helpful. However, the housekeeping unit might need some improvement in terms of attentiveness. While they have cleaned the place relatively well, they missed on some others e.g. shampoo and shower soap were not topped up, and so on. [Areas for improvement] - If you drive, the car park arrangements are not actually friendly. The car park is situated about 10 minutes from the aparthotel, and slightly uphill. This has caused much inconvenience. While they do have a temporary lot at the premise for a short 5-min stop, it does pose issues when there is an existing vehicle which already took the slot. The management should consider availing the parking at its premise to hotel guests. - While it is an aparthotel, I opined that bottled water could still be provided to guests especially when we first checked-in and had to wait for water to boil and chilled before we could grab some drinks.

I'm not going to explain every problem I've experienced, because it's going to be too long and I'm going to be upset. My aim is to warn that this hotel's customer service is very bad: front desk, room service, housekeeping. I was really appalled that a hotel can be so unprepared and not properly train its staff. Ignorant staff that thinks it knows everything, they doesn't understand anything about customer service. As there were many areas with problems, you come to the conclusion that it is no training provide. Someone from customer service called my husband who refused to waste his time with this hotel again. The stay was so horrible, that he doesn't want to waste a second more with such disqualified people. I fully agree with him. In a search for a hotel, if customer service is a point to be considered, look for another hotel.

The service is very good, just that the room is quite dark, cause they only have 2 table lamps beside the bed and that’s all. Service team is nice enough to bring us another floor lamp.