We awoke every morning to the view of towels covering virtually every chair near the expansive pool area. After a few days, we were told by people that had been to the resort for decades that to get a chair, you have to put your pool towel on it by 6 a.m. For the pool with the waterfall, its 4 a.m. Meanwhile, the chairs stay empty most of the day. The hotel seems to only care if you leave a towel hanging over your balcony, not hanging over a chair you don't use for most of the day. The building we stayed in was showing its age. It was the one that backed to the roadway. Heating/cooling system was not working properly and maintenance was unsuccessful in fixing it. They came once, couldn't fix the problem and said they'd come back - they never did. I was able to adjust the settings, setting the fan to manual versus auto mode (something they don't want you to do as it can cause mold buildup). The TVs are quite small and the local cable can't display on a full screen. The pull out sofa was lumpy. The first day at Tony's Pizza, poolside, tried to order pizza and was told they didn't have any. Maybe a rename is in order. For what I paid, this was not great value for the money.