Coratel Inn and Suites By Jasper Eagan St Paul Airport & Mall of America

The room was a bit empty and had hard flooring with no carpet. The walls are thin and you can hear everything outside, plus the non stop pounding from upstairs at 3am. Breakfast was frozen waffles with a toaster, bread and butter, with two choices of juice. The staff was great though. I would say it was exactly what we paid for, so it is what was expected.

The hotel was nice and clean inside. The grass around the parking area was littered with trash. There was even a piano harp laying in the grass. The room was newly remodeled and visually clean. We could hear the tackiness of the laminate floor when we came in. It was clean so maybe too much cleaning solution was used when the flior was cleaned. The bed frame was metal, and although it looked nice, the metal popped every time I moved on the bed and I was concerned with waking up the other person in the room every time I moved or got up. We were unable to get the TV to work. To be fair, we only tried it in the morning right while we were getting ready to leave. At check out, I was told that there was a button on the TV that we were supposed to push to get the remote to work. It would have been helpful to have been told that at check in or had a note somewhere in the room to communicate that. There was a breakfast available, but it was very basic. White bread, plain bagels, apples, oatmeal, dry cereal, coffee, apple juice, and milk. There were sweeteners and half & half pod available. But there was no protein or non dairy creamer.

Absolutely awful experience. The room was filthy, bugs in the shower and in the bed. Carpet and walls are stained, beer cans and trash in the hallways and on the grounds. This company has absolutely no pride in their business. I tried to get a refund but they declined, and suggested I contact ******* (who I booked through) for a refund.