Eric0427
January 30, 2023
Jan 25, former director/owner accepted offer to postpone our visit for a day and accept his offer for a large room. Furthermore, immediately confirmed by email. Upon arrival it turned out that there was no booking because they thought my email was fake... What a shame. The beautiful large room became a rather small but neat room. At 6.30 pm upon returning from the Messe, payment was requested. According to the reception, the agreed price would be without breakfast and therefore an additional charge had to be paid. When I referred to my email confirmation of all details, the receptionist continued to insist that they had not replied and that my price was incorrect, treated in a rude manner. When I was about to go to another hotel, Mr Krewerth suddenly appeared and reported that everything was fine. The atmosphere was ruined and even more so because the table selected for the restaurant at 1 p.m. turned out to be occupied in the evening. Internal communication also appears to fail. Dinner very expensive but excellent. Breakfast very simple. Anyway, never book here again. What a joke Drs E
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