First Group The Palace All-Suite

Well, this is a hotel I will certainly never return to and that I will never book any of my clients into. I attended Travel Indaba in Durban and had booked 4 nights in the Palace hotel, which, according to their website is ALL-SUITE. Nothing is further from the truth. I ended up in a room with an en-suite bathroom but that was as far as 'suite' went. It was a bog-standard hotel room, fairly small and certainly not a suite. I arrived on the 11th floor at 2145 in the evening, the door to the room was open and two staff members were running around like headless chickens, looked aghast when they saw me and told me that they were just making the bed. Anybody's guess what happened in that room during the day. When I finally was able to enter the room, I quickly spotted a very dirty carpet, with stains in all sorts of colors and shapes, I'm not sure if that room has been cleaned properly in a long time. The seats are badly discolored as well, looking closely I assume they were once green but now have brown, red, and all manner of stains. Since the carpet was so dirty, I had placed wipes on my bedside table to avoid dragging the dirt from carpet into bed with me, as I had to walk through the room from the bathroom. The wipe was grimy despite just having had a shower. As to the furnishings, minimal, and no thought has been given to people of smaller stature, in a wheelchair, or, like myself, with a rotator cuff injury who cannot reach above their head. The safe is on the topmost shelf of a wardrobe that I estimate to be around 2.20 metres high, and the kettle, cups and tea/coffee are in a cupboard that is higher than the top of the tv. The water in the shower reaches tepid temperature at best. I have never before seen such a dirty room and I did my best to find alternative accommodation so I could check out of this horror story, but with a trade show, there was no accommodation to be had anywhere near the ICC. Definitely not the best room to put a travel agent into, who you expect to give you business, this one certainly won't. Another striking feature is that despite being on the 11th floor, the sliding window opens wide, very unusual in most hotels at such a height. The walls are paper-thin, I could hear the other party speak when the guest in the next room was on his phone. Definitely NOT recommended, do yourself a favor and give this one a miss. ps. I have meanwhile looked through some other reviews and see that they are simply following a script with the replies, going back to 2017 the answer is constantly "I assure you that these issues have been addressed to ensure improvement.". If they haven't learnt by now in those 7 years, there is no hope anything will ever improve

I am so angry and disappointed, the receptionist stole my swim wear and sunglasses. I then asked to view the cctv with Buhle the general manager, from Friday 26 July, he was not available for Me to meet up on Sunday I called again with no follow up. Still he was not available. The steal and management is covering up for the staff. I came here five years again the service was the best. And to find this new team I regret even going to this place, . Always check your belongings.. Buhle the manager was mo help at all...

The hotel was fair, the staff were nice very helpfull. The meal's were not very nice because it was the same thing every day, they didn't change the menu at all. Breakfast was not english breakfast as they said it was. The pool was not clean you had to ask them to clean it before you could go in it. The owner of the hotel was always picking on the staff he was not very nice. I would not go there again to far from the shop's and market.

We checked in January with a paraplegic person but to our dismay the hotel has 1 disabled friendly room and the rest of the rooms are not fine for someone in a wheelchair to move around comfortably. This is just disgusting