DoubleTree by Hilton Durango

The hotel was great, but we were told that basically trip.com is a scam they over book the lower priced rooms and you think that is what you are getting, but when you get to the hotel they upgrade you, because they do not have those rooms available. You think great I am getting an upgrade, however, you are charged for that upgrade. I contacted the hotel and they said that is why they discourage you going through a third party. It is a scam. I will not be using trip.com because of this. The hotel was kind of enough to reimburse this one time. So shout out to them that they at least treated us good.

Little bit old facilities and under renovation works. But best location and spacious rooms. Comfortable bed conditions. Recommend to stay for family travel.

Best river view balcony room I’ve ever stayed in. The pool and hot tub are also amazing.

Good!

Great location and SHOWER! Location, location, location. Best shower of my life! Great Crabtree & Evelyn products. Right on the river! Definitely book the riverside room. Walk to the train (Must do!) and downtown shops and restaurants.

Where to start. In the lobby just above the front desk was a light hanging from the celling by its wires. Then they pop the hidden charge on you to use their large parking lot on top of the resort fee. Its 14$ per night to park. They will be nice and let you out of your reservations but thats because they know I was there in the busy season and everywhere else was booked up. My room wasnt ready on time they said they would call me when it was ready. They said it would be the priority. Yet if I check out late they will charge me lol. They never called so I went back up to the front desk and asked about the status they were like oops the room was clean we made a mistake. But no sorrys for leaving me and my wife sitting around waiting and not telling us. The property was run down and needed updating. Didnt feel safe in the parking lot at all. There was a Hispanic guy in the lot two of the nights we were their switching between defernt cars he had in the lot. He was covered in tattoos and blaring Mexican music. I wouldnt have noticed him if it wasnt for the loud music. When I looked over at him he acted like we were going to have problems. I really think there is some stuff going on in the parking lot I was charged to park my car in. Thanks for charging me to feel unsafe. Durango seemed like a nice city this hotel does not seem up to Durango standards. Absolutely loved the city of Durango.