Premier Inn Minehead

Okay so where to begin…we were allocated room 214 ***** were found in the bath dust was found in other areas of the room. They then moved us to 2 other rooms before anything was maybe up to standards with basic cleanliness. In each room were things like dust, toilet roll within the toilet (which meant the cleaner didn’t even bother to lift the seat to clean it so highly doubt it was cleaned at all) a small ring under the bed which if we had a child would of been a choking hazard. Some beds weren’t even tucked. Under the beds in the bed board corners you can literally run your fingers across the carpet and you’ll get yourself a nice handful of dust! The man dealing with me was extremely helpful but couldn’t do an awful lot. He made sure the manager was aware I needed to speak to her in the morning. So, spoke to her and unfortunately the lady was very dismissive said things like “you should of cancelled” “gone to a different hotel” it’s a premier inn…I didn’t expect such low quality in cleanliness to be honest. Let alone service. She asked to see the pictures which I was more than happy to provide but just not very remorseful towards myself or my partner. Like she didn’t even apologise for the inconvenience. Lady I had to make a bed to make it acceptable!

All good, the room and staff Food was good location as well I highly recommend this place Nice area I'll give five stars !!

The room was clean and quiet. The self check in was easy and quick. Unfortunately in the mobility accessible rooms they only have a lowered height bath , rather than a walk in shower with a fold down stool . Blue Badge holders don’t get any concessions on parking fees .