Dunhuang Hotel

Service Quality: The staff at the hotel are consistently praised for their friendliness, professionalism, and attentiveness. They offer services like free airport pickup, room upgrades, and are helpful in providing travel recommendations and assistance with luggage.(based on 275 reviews)

The friendly staff attended to my luggage as soon as I walked into the open doors. They upgraded me to a window room and it was big and clean. Anything I asked, they were very helpful and friendly using the translator so good if your Chinese isn't good! Breakfast has a great selection and a Balcony for the smokers. Very clean and the most important is that it's very close to the night markets - just down the road - and Mingsha Mountain and Crescent Spring! Location is amazing. Also close to the Dunhuang Museum.

The original member of staff that checked me in was extremely unprofessional. We were a family that came to visit with all permanent residents cards ( Green Cards ) and the way it was handled with very unprofessional. 1. The hotel should be aware that they don’t need to photocopy permanent residents cards as we are treated the same as local ID cards. The manager needs to train staff. I appreciate it’s rare to see but it wasn’t handle correctly. We have done amazing things for the country, China - and to be treated like this was disgraceful. One woman who helped us to our room, she was totally amazing! She was very professional- she understood professionalism and great customer service. We won’t ever forget such a wonderful woman. The hospitality industry is very important- every detail counts. However the negative impact can last a lifetime. I would like to thank the wonderful woman at this hotel and I truly hope you become manager of this place so you can show some staff members how to treat customers.