Huayulou International Hotel

Service: The attitude at the front desk is the worst in the entire network. Two people have tattoos, especially the one with roses on his arms. It is best not to talk when you go to this hotel, and do not bring children. Children should not speak louder, otherwise they will be picked up by the tattooed lady at the front desk. Damn it, breakfast must be done quickly, family style breakfast! Very bad experience

It’s really average! With such a high price and such an outrageous breakfast, how can it get such good reviews? The parking lot is very small, the smell of the room is not good, and the breakfast is very rubbish. I decided to stay for only one night and then change to something else.

There were stains on the toilet from the previous guest! The wardrobe has no door! Standard parts for two people, missing a set of dental appliances! No humidifier! No soap, just hand sanitizer! The room phone is broken!

The third floor is still under renovation. It was very wet in the afternoon and it was almost impossible to rest. No breakfast. Others are okay

I didn’t comment until the end of the entire trip. This was the first hotel on our northwest trip and also the worst. We arrived at the hotel at 11 o'clock. The store said that there were guests in the room and we could not check in until 2 o'clock. We understood, after all, the hotel page also said check-in after 2 o'clock. We arrived at the hotel again around 2:30, but the hotel still said that we couldn't check in. They said that the aunt had just gone to clean the house and it would take about half an hour. We didn't understand. After waiting for more than ten minutes, the front desk said that there was a room and got one for us. Our luggage was taken to our room. We had to walk to the back door of the hotel, walk through a courtyard, and walk up the stairs. Even though the front desk helped us pick up a suitcase, our other suitcase weighed 20kg. The whole process was very tiring. Entering the room We found that it was not the room type I had booked. It was smaller than the room type we booked, and it was far away and there was no elevator. We were very dissatisfied, so we went to communicate with the front desk to change back to the room type we had booked. By this time, we were already very dissatisfied, and the front desk also started to He was impatient and told us: The previous guest checked out at 2 o'clock, the aunt didn't eat until 2 o'clock, and started cleaning at 2:30. There was nothing we could do. Should we drive the guest away? (Original words from the front desk) Your hotel's policy is check-out at 12 o'clock and check-in at 2 o'clock. Since there are regulations, follow them well. Finally, the front desk called the aunt very impatiently. She said she was still mopping the floor, so the front desk asked us to go upstairs and wait. It was already past 3 o'clock when we entered the room. The aunt was still mopping the floor. The mopping cloth was very smelly. There was a bad smell in the room, and the hair was not mopped clean. To sum up, the entire management model of the hotel is very confusing. They changed the room type for us without authorization and even said it was an upgrade. I have never seen the room become smaller and more inconvenient as it is upgraded. The room is large, but the hygiene is not very good, and the facilities are also very old. Only the lobby looks good. Please avoid lightning.

The hotel's promotion is inconsistent with the actual situation. It says it has closed windows, but in fact there are no windows at all. The windows open into the corridor and the sound insulation is very poor! Be careful to avoid pitfalls when visiting Dunhuang!