ltfagxh
February 18, 2024
We are now back home and staying in this hotel in Dunhuang is truly a nightmare. My wife and I checked into the hotel on February 13th. At 10:30 that night, because I had to do laundry and the elevator required a card, it was inconvenient to use a card, so I called the front desk to ask the waiter. Send me a card. Then a terrible thing happened. My wife had just finished taking a shower and had just changed her underwear and hadn't even had time to put on her pajamas. She was sitting in the house when she suddenly heard the sound of the door card being swiped, and then the door opened! ! A security guard appeared at the door and leaned half in! ! ! Then we reacted and kicked the security guard out. This is really unbelievable, I can’t believe it. I called the front desk to question it, but to my surprise, the front desk didn't care. I went downstairs to argue with them, and the security guard muttered that it wasn't a big deal. I really can’t believe that in this day and age, in this brand of hotel, such a terrible thing can happen. After the incident, my wife has been in fear and suffered a lot of physical and mental troubles. We went out during the Spring Festival holiday to relax. Physically and mentally, but I encountered such a terrible and abominable thing. The hotel's behavior first violated our privacy, secondly frightened us, and thirdly, the male security guard harassed my wife. Although after official communication from Ctrip, the hotel waived the room fee, and the hotel manager also came over to apologize. But we would never condone something like this, nor this hotel. Everything is recorded, and we will reserve our rights to see how the hotel handles it later.
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