Travelodge Dunfermline

The hotel was very clean, the staff were pleasant and helpful. The bed comfortable. I would definitely recommend and plan to stay again . It was also value for money. If wishing a more substantial breakfast there are places within walking distance.

I have never really been one to leave reviews of places I have stayed. They've always just been a pay, stay and leave situation I never really had anything to write about, travelodge just had a standard of customer service that we always get,but dunfermline was so different, because of Annie [I think she was a manager or team leader] it is Annie and solely her customer service that has made me what to write a review to highlight her to higher management so they understand just what a gem they have. Nothing was to much effort for her, and it seemed a very busy shift with officials coming and going to a broke lift, she always had a lovely smile on her face and took the time just to get to know people even though she clearly had a lot to do. She was on the front desk, on phone calls, as well as cleaning rooms during my stay. I'd often see her cleaning around the building. But it was herpolite manner that really highlighted her to us. It was so naturally there, not fake. She took a real intin us, why we were visiting , recommending places she's been too, great knowledge of area. I spoke to 2 housekeepers during our stay and both were lovely AND helpful. They seem to work hard shifts butalwaystime to stop and speak. Hotel itself was clean, big room, broken lift was fixed fast during our stay stairs didn't hurt us . Will 100% stay at travelodgr again, thanks toAnnie and her team.

Booked it for few nights with the family the reception lady maddie was brilliant very professional i needed some milk for my toddler she gave us free milk very freindly staff clean hotel parking is free wich is amaizing booking again in easter holidays would like to see maddie again.

I booked this hotel because it was near Edinburgh, not that far. Only 25 min drive prices were very reasonable as we entered and was welcomed by a very friendly lady Maddie she was very approachable was willing to help. Rooms were spot on the only thing I didn't like was one of the house keeper was on her phone don't know her name she was talking loud. But everything was great customer service is brilliant by the receptionist.

The stay itself was fine for the price, but the check-in really set a bad tone. When we got to our room, we realized the toilet hadn’t been cleaned. We told the receptionist, Madine (I think that was her name as she wasn’t wearing a uniform), but she said there were no other rooms available. She also refused to clean it herself because she’s “not a housekeeper.” What made it worse was that she started ranting about her job, how bad the management is, and how her coworkers get better shifts. It was super uncomfortable because we didn’t ask or care to hear about any of that. We even asked if we could borrow cleaning supplies to sort it ourselves, but she said she didn’t have access to them. The rest of the stay was okay, but that receptionist really ruined the start for us.

It was a good hotel and the staff specifically MADDIE was very helpful. I always take Travelodge to stay like this time. I recommend Travelodge for family staying. They are good. This time MADDIE was so helpful and I am thinking to go on Easter again.