WoodSpring Suites Spartanburg Duncan

Service quality: Staff are friendly, polite, and helpful, with front desk and housekeeping staff being knowledgeable and efficient

Not sure where to start… it was by far the dirtiest hotel room I’ve ever stayed in. I have photos. The bathtub had dirt and hair at the bottom and along the sides. There was black mold growing on the handicap shower seat. While using the sink something fell out of the bottom of it… some kind of bidet attachment that was hidden back there and sent water spilling onto the floor. The floor everywhere was sticky and when we would wipe anything off the paper towel would come back dirty from wiping up clean water. There were black hairs under the covers at the bottom of the bed. I booked through ******* which showed a $10 pet fee and $50 pet deposit. Deposit to me means you get the money back. Nope! It’s non-refundable. While checking in, the Internet went out and the desk clerk had to leave for ten minutes before he could finish checking us in. Super nice guy but we will never stay there again. My clothes all came back smelling like smoke in a non-smoking room.

Last resort Lady at the front desk was very unprofessional. Worried about ordering her food than taking care of the guest. Beds aren’t what are pictured very small.