Mostly very nice, beds clean, a bit on the too firm side. We had been at the hospital since Dec 22 and decided to get a room because it connected to the hospital. I booked with ******* then discovered that booking with hotel/hospital we would have been charged less, $200 less, this was a huge difference and not very helpful front desk. This upset me, we already did not want to spend Chris**as at the hospital. Even if the hotel could not have changed the price I would have been willing to contact *******, I’ve always had luck in the past if I needed to change an error with booking. The front desk told me she would not help even if ******* was willing to cancel my booking that took place about 1 hour before I walked over to the hotel.