Ibis Hotels in Dujiangyan

The first bad review, it was really an excessive experience. I booked a standard room, and when I checked in, the counter took the initiative to upgrade my room to a family room for free (I later learned that the so-called family room was not more spacious than the ordinary standard room, which was nothing). They said that they would help me follow the official account to register as a member. These are just a few things. If you don't upgrade the room, they will help as long as they are not busy. Here comes the point. The family room arranged for me is at the end of the hotel next to the kitchen, and the restaurant is opposite. This means that this is the noisiest room in the hotel, no one else. At five o'clock, the sound of the kitchen hood started to make it impossible to sleep, not to mention other noises, and this is not the noise of guests dining. It is unbelievable that this was the counter's initiative to ”kindly” ”upgrade” me here. As a guest, I don't know this situation, so can the hotel not know it? This practice makes me feel particularly uncomfortable. I can accept that the hotel environment is not good, the sound insulation is poor, the hangers are old and have burrs, and the water in the shower is slow and unsmooth. The innate conditions are understandable. You get what you pay for. This is your own choice. However, the front desk's ”kind” upgrade of the room to the worst soundproof environment in the venue completely destroyed all the goodwill that I had accumulated at the beginning, and I could feel the hostility. I also want to complain that we left at 6 o'clock to participate in the marathon, and there was no one at the front desk. The so-called free parking was at least a formality for me. Time before the race was precious, so I had to pay for it myself and leave. There is nothing much to say. The gifts were left in the room intact. I finally understand why I had to add a WeChat when I checked in. The front desk would not accept the red envelope of apology. I can only complain here. Thanks for the comment function.