Lotusland living design resort hotel

As a hotel in Sichuan's 5A-level tourist attraction, the charges are not cheap. Such an incident is really a disgrace to Sichuan Culture and Tourism. For people who travel all year round and have stayed in hotels and homestays of different levels, it is really the first time to encounter such a situation and it is very outrageous. If all hotels in Sichuan receive guests according to this service standard, the efforts of Sichuan Culture and Tourism will be wasted on such businesses. Let's first talk about the cause and result of this incident. At about 07:30 in the morning, the child got up to go to the toilet. At the moment of opening the toilet door, the toilet door suddenly burst. Fortunately, the child was not injured. At the same time, the hotel staff was notified to deal with the broken glass door as soon as possible. After dealing with the damaged door, the hotel repeatedly expressed that the glass door was very expensive. We understand what he meant, but there will be no result if we are deadlocked. I told the hotel to ask the boss for instructions to see how to deal with this matter. After 2 hours, the hotel front desk directly informed us through WeChat text that we needed to compensate the glass door in full, the amount was 1,200 yuan. When we went downstairs to check out, the hotel front desk staff was indifferent, and there was no caring words asking whether the child was injured. And the hotel insisted that we should pay full compensation for the items damaged during our stay. Here I raised a few questions: 1. Does the hotel regularly maintain the hotel facilities and equipment? If so, why did the door suddenly burst when opening the toilet normally? 2. We were asked to pay full compensation only because of our stay. If the glass door was damaged due to lack of regular maintenance, should we be the scapegoat? 2. Fortunately, the child was not injured. If the child was injured, how should the compensation be paid? For the questions I raised, the hotel staff said that they could not make the decision and had to ask the boss. So we waited for them to ask the boss, and we went downstairs to check out after 12 o'clock. We waited until after 14 o'clock and did not let us leave. During this period, the staff at their hotel front desk said they were very busy, so the hotel front desk was empty. Later, the hotel manager came to do things at the front desk. I said we were leaving, and the staff said to call the police to deal with the incident. During this period, the children were hungry all the time, and we had to give them biscuits to fill their stomachs. The original words of the police after they arrived and looked at the scene were: 1. How much force would it take to break the tempered glass door with the strength of a child? 2. This door does have safety hazards. Does the hotel do regular maintenance? 3. It is not realistic and fair to ask the customer to bear the entire compensation of 1,200 yuan. The final handling opinions given by the police: 1. Both parties negotiate and it is best to reach a consensus; 2. If they cannot reach a consensus, let the hotel owner sue the customer. I believe that if the police think it is our problem, they will not say such words. Therefore, they finally told us that it is best to negotiate. If they cannot negotiate, the case records in their system will be kept for 2 years, which can be used as evidence in normal legal channels. After the police left, the hotel agreed to let us leave. Before leaving, I asked the hotel staff, do you have my phone number? After leaving, I have been waiting for the hotel's handling results. As a result, the most outrageous thing happened. Less than 10 minutes after we left, without any phone calls, text messages, or WeChat notifications, the hotel directly deducted double the room fee from us through the Ctrip platform (the original room fee was 993 during the holiday, but the actual deduction was 933). We did not respond to the WeChat screenshots, and they hung up the WeChat voice call halfway through the conversation, probably because they felt that they were ignored, and finally they did not answer the voice call. In short, their attitude is probably: we called the police, but we did not listen to what the police said. I deducted the money, and I have nothing to say to you. At this point, I couldn't swallow this breath, so I consulted a professional. The professional told me that the hardness of the tempered glass door is such that even if you hit the front with a hard object, it may not be broken. Only the corners will burst when they are hit by hard objects. And the most important evidence is the lotus leaf of the glass door. The circled part in the photo is the lotus leaf on the top (the door is placed upside down) and it has fallen off, and the spring cannot be found. Professionals speculate that the hotel did not perform regular maintenance and did not notice the looseness of the lotus leaf. It may have just fallen when the door was opened this time. Since the glass door is very heavy, once the lotus leaf falls, the other side will burst when it touches the ground. In this regard, the point that makes me angry is nothing more than the attitude of their hotel in handling the matter. They insisted that we broke it, but could not produce any evidence. Second, while waiting for the processing at the hotel front desk, the staff waited for us to take the initiative to speak, and did not give any feedback on the progress, and kept us at the front desk. Third, the hotel asked to call the police. After the police were called, the police made it very clear that the hotel was not in the right, so they directly deducted double the room fee without any notice. Fourth, not handling the matter according to the opinions of the police, deducting money without any notice, in broad daylight, is this considered extortion? Who will protect the rights of consumers? Then, when you check in at the hotel in the future, can they deduct as much money as they want? Do they not need to confirm with consumers? On the way home, the police also called to inquire about the results of the handling, and told me again that if necessary, whether it was through legal channels or the Ctrip platform, they could retrieve the case records, including the videos, photos, and recordings recorded at the time. At this moment, I at least felt that the police were fair and reasonable. Although I would not go to the legal route for a few hundred yuan, the hotel's bad behavior really treated customers as **, and I couldn't swallow this breath. Imagine, if you were staying in a hotel during the originally beautiful May Day holiday and encountered such a thing, would you also be very angry?

Although it was only a short two days and one night, everything was good, the room was good, the hot pot was good (the aunt was nice), the breakfast was good, I feel like I can come again in winter ps The service lady was nice and sweet

A homestay. It was dark when we arrived. The owner called in advance to ask if we needed any help. When we arrived, we were introduced to the room as if it were our own home. There is a housekeeper in the room and you can contact him at any time if you have any questions.

The family suite we stayed in was very cost-effective in terms of facilities. The electric curtains in the room could not be pulled up to the end, which was unreasonable. The direct sunlight in the room in the morning made it impossible to sleep. The service was good. It is suitable for families to travel together.

The room is beautiful, with a terrace, and the whole house is heated and not cold at all. Snacks, midnight snacks, fruits, and breakfast are also provided. The staff in the store are very friendly and they even baked sweet potatoes for everyone in the evening. The hot spring is in the bamboo forest, the hot spring water is clean, there are few people, and it is quiet. It is simply a dream stay.

The environment is very good, the service is good, the housekeeper is a big strawberry, beautiful and kind, and the cat is also well-behaved. The added value is beyond your imagination~ Go and have fun. A hotel you will not regret

Good service, beautiful environment, warm room, a great choice for watching the snow. The sister in the restaurant is very considerate and the breakfast is also very good. Next time I watch the snow, I will still come with my girlfriends.

The hotel environment is great, the housekeeper is a big strawberry, the service is thoughtful, the people are super nice, and meet all our requirements