Xinyue Hotel Reviews

The pictures looked nice but it was not maintained properly. Dirty and itchy sofas. Poor ventilation and onsen was dirty. Other guests are rowdy but that's not on them, it's the culture i guess

The staffs are extremely helpful and friendly. The environment is amazing. Love the transportation arrangement to railway station

I had a wonderful stay. The staff provided excellent and responsive service. It was very convenient to communicate my requests and inquiries via WeChat. They even offered one free transfer within 3km of the resort. They allowed me to deposit my luggage after I checked out for my day tour and collect it in the evening. While waiting for my transport to the airport, the front desk provided me warm tea from the cold and souvenirs (tea and homemade chili)

We enjoyed this location very much. Near to university, so when school is on there are loads of food option nearby. Close but not within walking distance of attractions. Comfortable to find online cabs and an excellent restaurant across the street. The hot springs is very welcoming and the breakfast is yummy.

Stayed 4 night at this hotel on Qing Cheng mountains. 5/5 Concierge was extremely helpful with tendering luggages which was very much needed as some rooms are located on second floor ( no elevator). An assistant was assigned to the room and she (Vicky) could be reached almost 24/7 through texting. I had a small accident in the room first night of my stay and she quickly helped with arranging a different room that was more suited to my needs. She also provided me with first aid etc plus always answer my questions promptly ＜3 Note: breakfast was until 11:30am Has one laundry + dryer machine for hotel guest( free of charge) detergent included Daily replenish water (3 bottles), fruit plate, tea, coffee sachet in the room Hotel rooms, restaurants, hot spring are not in the same structure, requires a short walk outdoor which is very common among hotels on qing cheng mount. Highly recommend eating at the hotel restaurant. Has all the local favorite dishes plus good oil was used. Reasonably priced. They offer free shuttle to train station Hanfu experience was a room with about 50 pieces of hanfu to choose from. For female about 20 -30 pieces, for male about 5 pieces, for kids about 5 pieces.

We had an outstanding time in this Hotel, very friendly team and great service. The hotel is really close to QingCheng Mountain and the Panda Park. Very Family friendly set up. The hot springs are a nice feature for the hole family.

Staffs are nice and helpful. Great service. They offer free shuttle to nearby Panda Park attraction. Breakfast was great with variety of food. The room is comfy and designed nicely but the insulation needs improvement. Please make some non-smoking room because it would make my stay better.

Beautiful hotel with great, friendly staff. We stayed for three nights and thoroughly enjoyed the room, hot spring, and food. The breakfast was very delicious. We had to go to the hospital due to a short illness during our stay and the staff drove us in the middle of the night to a nearby hospital just five minutes away. So thankful

Thank you for the warm hospitality

Lovely hotsprings, close to a food street

This so-called hotel is at best a "mountain villa". The layout and structure seem to be a remodeled sales office. There is a large unfinished building across the wall. It is absolutely a bubble to give it five stars, and even four stars is far-fetched. First of all, the hardware is ridiculous. As a resort hotel with a price of more than 700 yuan, the price is higher than that of Howard Johnson, but there is no garden inside, and no facilities that a five-star hotel should have. The only two facilities are a restaurant and a hot spring. It rained on the day of check-in, the humidity inside the room was high, and the air conditioning was completely ineffective. The wind was turned to the maximum for more than two hours, and the indoor temperature barely increased by 2 degrees. The toiletries in the room also did not match the APPELLES advertised in the picture. In fact, they used a large can of a wild chicken brand. Secondly, the service staff of this hotel is like a family business, casual and casual. Except for the electric car driver who is a little polite, other employees have no sense of service, especially the lady in the hot spring. We went to the hot spring in the hotel bathrobe, put it away after signing up, and did not take the initiative to provide wristbands and towels. After entering, we found that there was nothing. We walked back and forth naked in the 78 degree weather. We were accused of asking for it when we gave feedback to other employees. It was ridiculous. Then there was breakfast. The room fee was more than 700 yuan, and the food level was not even comparable to the All Seasons Atour. I stayed in hotels with black diamonds and rarely wrote bad reviews, but this hotel really made me feel that I wasted a perfect weekend.

I really like Xinyue. I have stayed here three times. It is convenient to eat around, and the hot springs are very comfortable!! It is warm. After climbing the mountain, I came here to soak and I was completely healed. Most importantly, I like their breakfast very much!! The service attitude is also very good.

After returning from Wolong, I rested for one night in Qingcheng Mountain. The housekeeper called in advance to inquire about the check-in time and turned on the air conditioner in advance. The hotel's hot spring pool is not big. There are relatively few people. It is very comfortable to soak in. I forgot to take my things when I left the hotel. Later, the hotel called me to express delivery. The service is very good. Five-star praise. I will stay here again if I have the opportunity.

Environment: The environment of the hotel is not bad, it is a small and beautiful hotel. Hot spring pool Facilities: Facilities and equipment, the only drawback is that the toilet is too small, and the bathroom is also relatively small. You can see inside the toilet and bathroom from the outside, but you can't see outside from the inside. It's a bit embarrassing. Hygiene: Hygiene is fine, good. Service: The service is very good, there is white fungus soup in the evening