Guest User
February 25, 2024
I stayed there twice in 2022 and was very satisfied with the hotel's service, especially the front desk reception (the guy with glasses was super enthusiastic, and the children liked the enthusiastic uncle very much, but he didn't seem to work there the second time I went there). The attitude of the front desk staff was still very good when I went there again this year, but they were less enthusiastic than before.
After staying for two days, the customer service was very proactive in cleaning the room on the second day, adding and replacing the supplies in the room. This is very worthy of recognition. In many places, as long as the guests do not ask for cleaning, they rarely ask proactively. However, although the towels in the hotel are neatly placed, it can still be seen that they have been used repeatedly for too long, and they are not so white when folded there. The hotel can consider replacing them!
Before I came to the hotel, there were free mineral water in the lobby lounge and at the elevator entrance on each floor, and there was warm mineral water very considerately. Now there is no free mineral water at all. Of course, if necessary, the customer service can also deliver it to the room, but I feel that the details have been reduced.
The children's area is the focus of our love. The air cushion trampoline that used to be broken has not been added. Two small cars and sheep horns have been added. The role area has been updated with various skirts that girls like, and the toys have also been reduced rather than increased.
I have always liked Tong paintings. The first impression was very good. I also hope that you will continue to maintain the attention to details. I hope you will get better and better!
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