Unpleasant accommodation experience, booked two rooms, the main problem is the courtyard hot spring room for 4 people, most of what I want to say has been said in another review, so I won't repeat it.
The problem with this courtyard suite is that the picture does not match the actual situation. The window in the picture is large and the lighting is good. In fact, the windows in 318 and 315 where we stayed are very small, and the lighting is very poor when there is no sun. Visually, there are at most two rooms with large windows in the picture. When we checked in at the front desk, there was also a couple who reported that the room did not match the picture and wanted to change rooms.
My two comments and follow-up comments are all true descriptions. The hotel's reply in the previous post is still nonsense, such as "you are provided with a room but you don't want it and you have to wait", "we have agreed to your mother's room change", etc. If you really did this, I wouldn't be so angry. And if you don't quibble, I would consider giving this room a 4, but now it's a stretch to give a medium review.
I hereby authorize you to post my comments on Dyin, Xiaohongshu and other related platforms to prove my innocence if you have complete surveillance and recordings of these conversations. If not, please accept these two negative reviews, stand at attention when you are criticized, maintain good hygiene, train employees well, and stop making excuses.
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