Premier Inn Dudley Town Centre

Excellent stay, we slept the best we’ve ever slept in a Premier Inn and we have visited many. Staff were all so very helpful, it was clean, quiet (even though it’s next to a main road) but so handy for visiting the Black Country living museum, Dudley zoo and the canal trips. Steve the chef ensured there was fresh top ups of the buffet and he cooked special requests too - vegan sausages and bacon, poached eggs in my case. Thank you Steve they were spot on!

It's been years since staying in a Travelodge and booked this for the location really. I must admit I was a bit worried. Arrival the staff were welcoming, Room looked new really and well equipped, Ok it's smaller than most hotels and no bath but all perfectly fine. Slept well and showered ok. TV worked. AC could do with cooling a bit. We only had a drink in the bar and didn't eat as plenty other places locally. All in, perfectly adequate, good location, free parking. Improved my opinion of Travelodge and will not hesitate on booking again.

Hotel was well situated right by the black country living museum and it had a restaurant and there are also restaurants within walking distance the area seemed very safe

Nice hotel, clean and new. Free car park with enough parking space. Very convenient, good for the trip to Brimmingham. Will stay again in next trip.

A nice hotel to stay at.May 2024 does not seem to be a drop down for May the last bank holiday in May.

The stay was perfect unfortunately due to the rating the food satisfaction for my partner and I wasn’t great than we thought. My partner order a barbecue pizza which, came with topped cheese, with thin based and a splat of barbecue sauce that you get from the pound shop. He had one slice and broke front teeth it was that terrible and I ordered a chicken tikka masala was bland, I’ve had better but I supposed you get what you paid for but still need to ensure that food standard are met. I personally recommended to eat on The Castlegate Complex but why so, when the food included with the booking.

We decided to take up your offer of an early check in so arrived at noon only to be told early check in wasn't available yet as the rooms were not serviced. We returned in the evening to unpack and have some drinks. It was difficult to work out if the "bar" was open as there was no bar just a fridge with a large padlock on it. It was difficult to get a drink, you had to find someone with a key to get a bottle (no tap beer, we were told to go next door if we wanted real beer), turns out that was the only option if you wanted a sweet Rosé wine. So next door it was (not a Whitbread pub), not bad and better than the hotels offerings. Then off to bed. I am not sure what you make your walls out of, it seems to be tissue paper. I could hear the people in the next room stirring a cup of tea, it was that badly insulated. When their children decided to run around it was clear we were going to be unable to have a lie in so off we went to breakfast. I am not sure how difficult it can be to make a mess of a buffet breakfast but you managed it. On arrival at around 9:45 on the Sunday we waited to be seen to a table. The trouble was no tables were set up, apparently the staff had been busy earlier and hadnt had time to put out the cutlery and napkin that took all of two seconds when he did do it. He then proceeded to show us where the tea and coffee making facilities were, then where the fruit juices should have been, all that was available was cranberry juice and that was there because hardly anyone drinks it. He said the orange juice we requested would be refilled. It wasnt. When we were shown to our table I asked to be sat at another table due to the detritus on the floor under our table, I even took a picture it was that disgusting. I dont think the assistant had ever heard this request before and said "sorry, we have been busy" and then ignored the other tables around us and walked off, so we sat in filth, eying up the empty orange juice jug at every opportunity but to no avail. Next to the plates and food. The plates were cold, we went to the toaster and it had to be activated twice just to give the bread a bit of a tan, the assistant said, "yes its not very good" before scuttling off again. Off to the hot section with our anaemic bread we went. The bacon was average, the fried eggs had all turned into hard yolk eggs under the lamp, no other offering off scrambled or poached eggs to be seen, nice hash browns (hurrah!), Think I hit the words limit

All staff where excellent and really helpful, nice clean room, very quiet and a great location as I was on a training course all week which was a 5 minute walk so the location for me was great. Parking was also really good.

Amazing stay at this hotel...clean and fresh....just what we needed, 5 min walk to dudley zoo and staff were amazing