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Holiday Inn Express & Suites Dubuque-West

Holiday Inn Express & Suites Dubuque-West

3.9/5101 Reviews
Horrible! Stay away from this hotel!! Stayed 6/9/2022 through 6/13/2022. GM Kimberly Paxton and Operations Mgr Derek Autobee refused to address noise issues (I got zero response from either of them on the messages and 2 emails I sent during our stay) even though I asked daily to speak to a manager and to be moved. Why would they leave their business cards on the counter if they don’t want to be contacted? Tia at the front desk was not helpful when I asked to be moved to another Holiday Inn Express (she offered to give me the phone number so I could call them myself claiming they are not the same company). Owen repeatedly told us stories and did not follow through on one single thing he promised (new room, points, etc.). On Sunday he was completely confused and kept telling us how tired he was (join the club, we were exhausted!!). There was some kind of kids baseball tournament over the weekend with hundreds of screaming kids at all hours in the hallways. Plus we were situated next to the elevator even though our profile asks to be away from the elevator. One of the vending machines was extremely noisy. Our room key had to be replaced 5 times. The breakfast buffet was ravaged and packed with kids. We saw the kids handling the muffins and danish; touching them and putting them back… ick!! We tried to no avail to find another hotel. Had we been made aware a few months ago that they were hosting an event we would have had plenty of time to find a different hotel but we didn’t know until we walked in and experienced the zoo. The lack of hospitality and courtesy by this staff was a huge disappointment. We traveled a long way for a wedding and our stay was completely ruined. I have recorded some of the noises, any single one of them would be unbearable, imagine the yelling, elevator and vending machine all screaming in symphony…

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