Hotel Dubrovnik

Exceptional, friendly staff offer a welcoming experience. Convenient location near the old town and sunset beach with access to supermarkets and transportation options.

I’ve stayed in a lot of hotels all over the world and I’m not a fussy person but this is one of the worst experiences I’ve had in a hotel. To start off the room was incredibly hot and stuffy and the aircon in the room was terrible, it was extremely noisy and not powerful. You could hear it from all the way down the hallway. It was too noisy for us to sleep with it on so our only chance of getting cool air in the room was to leave it on for a few hours during the day, and whenever we left it on, staff members let themselves into our room and turned it off! Walls were extremely thin and we could hear the conversations of the people in the room next to ours. Not sure what the cleaners did apart from give us new towels every day as our sheets didn’t fit our beds and constantly fell off but were never put back on and beds were never made. The beds were uncomfortable and you sunk right into them. Shower must have been the smallest shower I’ve ever been in - I’m only 5 foot 2 and I didn’t even have enough room to move or wash myself, not sure how a taller or larger person would even fit in! We had no soap which wasn’t refilled during our whole stay. Sink and shower didn’t drain properly. Room door lock was terrible leading to us either spending 10 minutes trying to get into the room or 10 minutes trying to unlock the door to get out (you have to lock it from the inside). Also made us worried about room security as if you pushed hard on the door it unlocked! Breakfast presentation was extremely unappealing - plates of food on a table covered over by moist tissues with flies all around them. Barely ate at breakfast despite it being included in the price. We were spoken to rudely by 3 different members of staff for getting a bottle of water from the fridge in reception and asking staff if we could pay for it - one of them told we couldn’t have bottles of water unless we wanted to sit in the bar area downstairs to drink it? So we had to buy bottles of water to take to our room from elsewhere for the rest of our stay. Also we were charged different prices for small bottles of water each time ranging from €2-4. I would not recommend staying here and would not return.

Formidable experience, little tired restaurant but always fresh fish, very tasty. Nice view from balcony. Service and stuff extraordinary. Recommend. Location splendid, near everything in Dubrovnik to see and far enough to be out of crouds