Grand Hotel Park

Having read mixed reviews we were wary about staying here as Jet 2 changed our original hotel to this one. However, all that was not necessary on arrival. The reception staff have been lovely throughout including the service staff in the restaurant. The room was lovely and spacious, twin with garden view. Toilet and shower good size for two. Hotel was nicely decorated throughout the halls are bright and lovely flooring. The pool area is clean and large, pools a little cold but OK after a few lengths. Inside pool, gym, sauna etc included which is great. Although the hot tub not working was a disappointment. Rooms cleaned every day and sheets changed after 3 days. The food was great, we had half board, lots of choice and does the job for what you pay! Tommy's supermarket is a few minutes walk and very handy for snacks and drinks. You need to get a bus no 6 or no4 into old town, both stops a few minutes walk away. One big negative is the non availability of drinking water, aside from breakfast you have to pay. This is a basic need and and should be available at both meals and complimentary in your room, the main reason for 4/5 review. Please seriously consider changing this policy. Would I come back, yes!

We have just come back from staying here for 10 days (going from in season end of sep to out of season in oct). The view from our top floor sea view was spectacular. The breakfast buffet is excellent with a range of cold and warm food, replenished between 7-10am and has everything you could want. Staff were friendly and helpful. In terms of the room, it was comfortable but lacked storage space for things that couldn't be hung in the wardrobe. Cpuple of bird could do with a refresh of paint, but overall the main grand hotel parm biilding and rooms are moderrn and spacious. The air con system is very old and very loud we either kept getting woken up by how loud it was (like a motor) or we woke up sweltering... so that was a shame. Our towels were replenished daily, our bedding made daily but in terms of clean bedding maybe it was changed once or twice over the 10 days. Apart from that our room was not cleaned, so after 10 days, things started to look grubby. Bar wasn't open until 2am as stated, maybe because it was out of season so we tended to have the last drink there around 11 before they closed up. Pool area - clean and not busy so you won't struggle to get a sunbed. We spent about 4 afternoons around the pool and only once was there staff at the pool bar serving drinks and food. Rest of the time there was no pool bar or music, so we took cheap beer and food from the shop to enjoy by the pool instead. Overall I think it's a good facility for anyone mid 30s onwards and in a good location as there are lots of restaurants and cafe bars and shops close by and the views and walks around are great. But if you're someone that goes on holidays to spend a lot of time at the hotel, maybe this isn't the one. Few disappointing features but didn't ruin our holiday. In my opinion, this is more of a 3+ star bot a 4 star due to the cleanliness during our stay

I had the absolute worst experience at the Grand Hotel Park in Dubrovnik. From the moment I arrived, the staff was shockingly rude and unhelpful. They made me feel like I was a burden rather than a guest, and every request was met with attitude. The cleanliness of the hotel is unacceptable. My room was dirty, with stains on the sheets and the bathroom clearly hadn't been properly cleaned. For a place that advertises itself as a “luxury” hotel, it was more like a nightmare. To top it all off, I feel like this place is run by fraudsters. They tried to charge me extra for things I never used, and when I questioned the charges, they were defensive and unapologetic. I suspect they prey on tourists who don’t check their bills closely. Save yourself the trouble and avoid this place at all costs. It’s a total scam. There are much better places in Dubrovnik where you’ll be treated with respect and actually get what you pay for.

Hotel was nice, breakfast was good. The pool was clean and you can have towels and drinks by the pool. There was always free sunbeds and the staff was helpful. The restaurants and bars are walkingdistance from the hotel. We had a relaxing holiday. There are some renovations going on, but that didn’t really bother us.

Hotel location is good next to numerous restaurants, a promenade and a beach. The beach is a pebble beach with no sun loungers so swim shoes are advised. The beach is also full of rubbish so I would not recommend. There is currently construction going on in the hotel next to the pool. It’s not overly noisey but there was drilling, sawing etc going on. We had a room with a sea view. The view was lovely. Room a decent size but the bathroom is fairly small. The sink was oversized which meant there was little to no space for my toiletries. The shower was a semi circular cubicle which was small and I kept hitting off the door showering. The cleaning in the hotel was very poor. Twice we had to ring reception to ask to re clean the room. They only made the bed and changed the towels. They didn’t clean the bathroom, wipe down the table or sweep the floor. Food in the hotel is only available in bar or buffet restaurant. The bar food menu is small and they food was horrible. We had chicken and mash potatoes which absolutely disgusting. We tried the bar again on the last night and got burgers that were ok but I felt sick the rest of the evening. However the buffet breakfast was nice. I loved the pancake maker machine which made lovely pancakes and there was a good selection of foods. The hotel has a no outside drinks and food policy. A bottle of coke in the vending machine was 4e and bottle of water 2.80 which is ridiculous. The pool area is big with loads of sun loungers. The hotel also has indoor pool, sauna steam room and gym. Gym small but adequate. Sauna and steam room were good. Spa also nice I had a treatment there. Overall the hotel only ok and I would not stay there again. It was disappointing.