It was a little bit of a challenge to find, but the staff were so helpful it made it acceptable (make sure you have WhatsApp on your phone, extraordinarily helpful in these situations where you're lost trying to find your hotel.) Keep in mind you're staying in the old city, and there are no elevators, and often a lot of cobblestones and stairs to negotiate. Luckily, my partner and I are reasonably fit so this was not terribly challenging
However, the front desk person met us at the top of the stairs (about a 120 steps down) and took one of our bags to the hotel lobby where we checked in. Our room was up on the top floor. Again, no elevator, the front desk gentleman took one of our bags up to the top. He would have taken all of them, but I was adamant that I could carry them. Great location! Highly recommend. If you are interested in exploring the old city, can't beat this place.