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Uppercross House Hotel
4.2/537 Reviews

Uppercross House Hotel

Dublin|1.28km from Terraza de Diego R
It was my first trip away after major illness, so I decided to maximise my enjoyment by making my journey as easy as I could. Flights to and from France were bookended by one night stays in the Uppercross House Hotel in Rathmines, and the Phoenix Park Hotel, chosen for its proximity to Heuston Station and the train home. Had I known way back in January what I do today, I’d have booked both nights at the Uppercross House Hotel, and used the money I saved on the room to pay for a taxi to the station. My experiences at the two hotels could not be more different. At the Uppercross House Hotel my welcome, my room, my breakfast and every encounter with the staff was excellent. The staff in particular were exceptional: caring, friendly and professional. The cost of my room with breakfast was over €30 less than the Phoenix Park Hotel, and both my requests for a top floor room and a room away from the road were realised. In contrast my welcome at the Phoenix Park Hotel made me feel like a criminal. I always greet staff with a big smile. In response, in stead of “Hello!” or “Good afternoon!” I received “I.D. Please.” Then I found out that my booking didn’t include breakfast, and that no cooked breakfast was available. I accept both hotels are in the city, and therefore noise was inevitable, but the Phoenix Park Hotel ignored both my requests, giving me a first floor room at the apex of a busy traffic junction. Both window latches were broken, so I went to reception to request a room change, and was moved to another first floor room that also had broken window latches. Then I was kept awake all night by banging and thumping above me (that’s why I prefer top floor rooms.) The bathroom had a blocked sink and cracked floor tiles. Next time I stay in Dublin I’ll be at the splendid little Uppercross House Hotel, enjoying an evening down the road at Slattery’s excellent pub.

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Uppercross House Hotel
4.2/537 Reviews
It was my first trip away after major illness, so I decided to maximise my enjoyment by making my journey as easy as I could. Flights to and from France were bookended by one night stays in the Uppercross House Hotel in Rathmines, and the Phoenix Park Hotel, chosen for its proximity to Heuston Station and the train home. Had I known way back in January what I do today, I’d have booked both nights at the Uppercross House Hotel, and used the money I saved on the room to pay for a taxi to the station. My experiences at the two hotels could not be more different. At the Uppercross House Hotel my welcome, my room, my breakfast and every encounter with the staff was excellent. The staff in particular were exceptional: caring, friendly and professional. The cost of my room with breakfast was over €30 less than the Phoenix Park Hotel, and both my requests for a top floor room and a room away from the road were realised. In contrast my welcome at the Phoenix Park Hotel made me feel like a criminal. I always greet staff with a big smile. In response, in stead of “Hello!” or “Good afternoon!” I received “I.D. Please.” Then I found out that my booking didn’t include breakfast, and that no cooked breakfast was available. I accept both hotels are in the city, and therefore noise was inevitable, but the Phoenix Park Hotel ignored both my requests, giving me a first floor room at the apex of a busy traffic junction. Both window latches were broken, so I went to reception to request a room change, and was moved to another first floor room that also had broken window latches. Then I was kept awake all night by banging and thumping above me (that’s why I prefer top floor rooms.) The bathroom had a blocked sink and cracked floor tiles. Next time I stay in Dublin I’ll be at the splendid little Uppercross House Hotel, enjoying an evening down the road at Slattery’s excellent pub.
Marilyn Mansion
3/51 Reviews
The hotel is clean and comfortable. Convenient transportation. The front desk clerk knows that we have not come, and we have been waiting for us. There are a lot of parking spaces at the entrance, and there are free refreshments at the front desk.

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