The Address Connolly Reviews

DO NOT STAY HERE. EMAIL I SENT AFTER OUR STAY, AND I'VE HEARD NOTHING BACK FROM THEM - MAJOR WATER LEAKING/AC ISSUES, AND BLOOD ON OUR SHEETS. Good afternoon, I'm giving you a chance to reply before sharing publicly on social media platforms, but so far, I have emailed 4 people within the management about these issues, and have not gotten any reply. To Whom It May Concern, We recently stayed at The Address Connolly in Dublin, Ireland, and could not be more disappointed and appalled by the conditions in which we stayed, that were addressed in a less than satisfactory manner. We checked in on July 22, and we stayed for 2 nights, checking out on July 24, 2024. We booked a family room/suite, as our travel party was myself and my husband, and our two children, ages 12 and 14. We were given 2 rooms that adjoined, which was fine with us as we had them close and we were all together. On the morning of July 23, I woke up to get ready for the day and went towards the bathroom to get in the shower. I slipped completely, on what, to my surprise and shock, was water all over our floor. The air conditioner had apparently been dripping significantly throughout the night, and the floor was flooded with water. Had I not quickly grabbed onto the small stand with the coffee maker on it, I would have completely fallen and possibly truly have hurt myself. We had a train booked to Howth that day, so we had plans to be gone for most of the day. I used the shower in the adjoining room, and we went and discussed this situation with the front desk. They assured us they would look into it and make sure it was fixed or we would be moved to another room, and they would help move our stuff in our absence. I asked for the manager and asked if we were to be reimbursed for this room for the night, as this was not even remotely acceptable. He looked directly at me and said it was most unlikely that anything would be done in terms of any compensation at all. When we returned from a full day trip to Howth, around 7:30pm, all we wanted to do was go to our rooms, shower, relax, and go to bed. We checked at the front desk, and they assured us that our room was repaired and all would be fine for the night - that we did not need to change rooms. While skeptical, we went to our rooms, to find that it was all dried and set back to right a bit. So, we turned on the AC, and set about getting ready to get into bed. Within 30 minutes, our AC/ceiling was leaking significantly - AGAIN. So, nothing was actually repaired - they simply dried up the leak, and kept us in a room that had a major leaking issue. We went to the front desk again - even though we were beat, and had already been told this issue was resolved - and again asked for the manager. It was a different one this time. He apologized, and offered us free breakfast the next morning, and a new room. So, now we had dealt with this issue in the morning, which was a hassle, in hopes we would NOT have to deal with is anymore. Instead, we we