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Clayton Hotel Cardiff Lane
3.8/5103 Reviews

Clayton Hotel Cardiff Lane

Dublin City Center Dublin|0.87km from Father Matthew Bridge
Myself and my Wife were going to a show in the Bord Gais theatre. A long overdue break from the kids! My parents had booked a room in the Clayton for us. As a surprise for my wife I booked a room upgrade online. Only 30 euro to go to a King Size bed with further amenities in the room. While we had checked in online we did not get to our room until approx. midnight. The show and then drinks meant we stayed out. On arrival in the room I immediately noticed it was just a normal room. I rang reception, was told nothing could be done now and that I would be refunded in the morning. No apology was offered. Simply nothing we can do now, get a refund tomorrow. Check out the next morning and I had to bring it up, no note was left on the account. Again the staff were completely dismissive!! I said I was very disappointed, he just said well nothing I can do now your stay is over. I feel like the basic premise of saying sorry must be outlawed in this hotel!! He took my name and number and said accounts would call me Monday to correct it but he could not complete the refund. Note the money had left my account at this point. Monday came and went and no call. I just now phoned the hotel and have been told it will take 2 weeks to refund me and you guessed it, once again no apology!!!! The basics of customer service completely lacking. They took my money immediately, did not provide what I paid for and now will take 2 weeks to give it back!! I will never again use this hotel. I would urge others to look at the Marker or other hotels near by who will actually give you what you pay for and possibly apologise when they make a mistake! I can live with mistakes, they happen. I will not put up with such poor customer service and dismissive attitude of staff.

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Top rated hotels in Dublin

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The Gibson Hotel
4.4/5107 Reviews
Dublin City Center
The sanitation is very good, the room layout is reasonable and neat, far from the city, but the downstairs is the starting point of the tram, it is very convenient to go to the airport, the 747 and 757 are separated by a small block on the south side of the hotel. 7 euros direct to the airport. It seems that green apples are available every day in the corridor. The restaurant bar is good and there is an open-air balcony outside.
The Spencer Hotel
4.3/5119 Reviews
Dublin City Center
Nice Hotel-stayed here before -even has a swimming pool which is unusual in Dublin. Great location making easy to get around -did not eat there as had early flight but room beautiful with all amenities in place -had courtyard facing room -was very quiet -overall great stay-will return.
The Alex
4.4/5107 Reviews
Dublin City Center
I have stayed at 4 or 5 hotels in my various trips to Ireland. I even stayed at a 5 star resort the last time I traveled here and I will say hands down the room at the Alex was by far the nicest room I have stayed in. It's not directly in the town center but it's just a 10 min walk away and one I didn't mind based on the quality of the room. My only wish was that it had a pool. There is a work out facility across the street that I never checked out so one might have been there. If I ever go back to Dublin I would definitely stay here again. They have a couple of restaurants near by both places were excellent one served the best fish in chips that I have ever had the other had a great Guinness beef pie.
Pembroke Townhouse
4.3/553 Reviews
Parking is complimentary and on a first come first served basis. The lobby has a simple desk in the centre, with complimentary coffee, water and Pastries nearby. Staff professional and friendly with payment taken on arrival. We stayed in the loft room, which has an upstairs section to fit 3 persons. There are snack and drinks available in room (pay for on checkout) and the bathroom is bright and clean. The beds are comfortable and carpet spot-less. The room overlooks the main street, which on a match day be noisy, but not something that is loudly apparent when the window is closed. A beautiful hotel and very comfortable in a well kept area.
Roxford Lodge Hotel
4.5/5102 Reviews
We stayed at the Roxford Lodge for 3 nights in September 2022. We arrived wearily after an overnight flight, at 10:00 am. While check-in is clearly stated to begin at 3 pm, the front desk provided us with complimentary tea and croissants in the front room while they readied a room of a guest who had checked out early. Not expected at all, but so appreciated. When it turned out later that our particular room was affected by some unexpected noise, the hotel staff again graciously accommodated our request for a room change the following day, and upgraded the room type as well. While the rooms could benefit from a little updating, the overall hospitality is reason enough to book a stay here. It appears that the lodge is owned by a woman and has an all-female staff, which was nice to see. The location is excellent. It is situated in a lovely neighborhood that is within a 20-minute walk to Trinity College and City Center. In addition, we found some great places to eat breakfast and dinner within a 5-7 minute walk. Thank you for a lovely stay!
The Mont
4.6/5120 Reviews
Dublin City Center
This hotel was perfect for a 2 night stay in Dublin. Very clean and quiet, but so close to the centre. Used the gym both mornings, which was used by several people and clean with towels, water, and a good choice of equipment. Good supply of toiletries, coffee and tea in the room, as well as several bottles water, which is always so welcome! Room small, but not tiny. Staff was fantastic- especially Sabrina who could not have done enough! She offered to organise any tours, and helped us with the Dublin express to the airport (much better than a taxi!). Would definitely stay again!

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