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5 star

The Westbury Hotel
4.4/596 Reviews

The Westbury Hotel

Dublin City Center Dublin|1.43km from Irish Writers Centre
This hotel is 5-star price-wise only. For example, when we arrived, we have been welcomed by the Customer Care Person, who explained to us who she is, but said nothing on how she can help us and definitely nothing about the construction on the 4th floor of the hotel. So, banging starts at 8:30, which presumes that everyone is up and about at that hour. Apparently, they were supposed to notify me about it via e-mail, but someone just forgot about it... If I knew there will be construction at the hotel, I would have never stayed here. I guess that's why I never got that email... The concierge reached out to us a while ago asking why we are staying at the hotel so long. We have written to him in a reasonable detail. No response. Zero follow-up. The concierge in general was great in instructing us how we can do things ourselves. Another example. We return to the hotel at 10 pm, and our ever-hungry teenagers would like to eat something. - We are sorry but all the restaurants close their kitchens at 9:30 pm, and there is no room service. - Can we have have at least some bread and butter? (And here, the staff at 5 or even 4-star hotel would respond ”Let me see what I can do.” But instead we heard:) - No. You need to take care of it by yourself. And, it is like this, pretty much with everything service-wise at this hotel. Only the staff of the first-floor café seemed to know what they are doing. It just looks like the place lacks direction from the management that is lost and confused. To add to the ”attractions” we could hear very clearly all the water noises coming from a room next door. We also had some trouble falling asleep as the guy next door snored like a hog in heat. I also think that having the permanently screwed through cracked dial to a heated towel rack is something that I would find at a 2-star hotel, and I still would be surprised... There was 6 of us in 3 rooms, and we stayed here for 6 nights. The impressions were all the same. It's the details that matter both in the customer service and the decor, and it is simply not a case here. At the end of our stay, the front desk staff has made a scene, because we wanted a detailed invoice. Thanks to that though we found out they have charged us additional numerous positions from the mini bar, which we did NOT use. So, please be careful they will try to cheat you.

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Top rated hotels in Dublin

Searching for hotels near Irish Writers Centre? Compare room rates and reviews to find your ideal stay.
Hotel 7
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This hotel is incredible and I’m so happy I took a chance and made a reservation despite that I wasn’t sure as it was my first time visiting Dublin. The hospitality, the facilities and the location right in the heart of the city was PERFECT! They even help me schedule my tours and coordinate everything! My birthday was a Wednesday and the reception team sent me a sweet note, a box of chocolates and tickets for complementary drinks. This detail I will forever remember it and a special thank you to Dylan and Karen for showing up to my room and surprise me on my bday. Hope everyone can get to experience what I did this week. Thank you, Thank you Thank you!!! Going back home feeling happy, blessed and in love with this beautiful country. I will be back for sure 🇮🇪 Take care, Carla from Puerto Rico 🇵🇷
Lyndon Guesthouse
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We had a reservation for early march but sadly had to cancel it. The customer support was very kind and fast, and agreed to not have us pay the cancellation fee that would have been required since it was a last minute thing.
Maldron Hotel Parnell Square
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Castle Hotel
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Location, service, cleanliness and amenities were very good. However, the building itself is probably old, and every time someone on the upper floor walked, the room shook with a creaking noise, and I woke up frequently in the middle of the night. It may be an exaggeration, but at first I thought it was an earthquake. We think that room in front of elevator may be considerably noisy. My room was a single standard, so it may be different in a different grade room.
Hotel St George by Nina
4/5121 Reviews
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This hotel is very well located, a few minutes away from Dublin's main street. The bus from the airport stops right in front of the hotel, which was very convenient. The hotel was very clean and comfortable. We loved the decor in our rooms and in the public areas; everything looks super welcoming. We will come back for sure!

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