Top 5-Star Hotels in Dubai

The hotel is ideally situated, offering a commendable location. However, attention to cleanliness and room service requires improvement. Notably, the bathroom's washbasin lacked proper drainage, an issue that persisted despite reporting it to the staff.

Hey there All Visited this fantastic place for a staycation located at Deira name as Carlton palace Hotel We were duo The Hotel rooms are very spacious The Bathroom is not top The Roof Top pool is amazing The Gym was big and has all the top equipments Absolutely loved it The breakfast buffet was better than many other 5 star hotel buffet highly recommended If you are in Dubai make sure to stay in this amazing 5 star hotel Follow for more such reviews

Everything is good and worth every penny to stay here. The only upset was the luggage storage service, that I need to leave a luggage in the hotel for 2 days, but the policy might not allow to.

All in all great experience with a few issues mentioned at the end. Helpful staff, especially valet parking, luggage service, early check-in for us free of charge, early breakfast packaging for check-out and so on. Location is also very central (of course convenient only by car or taxi/Uber). Arslan from breakfast is excellent and friendly. He does his job perfectly. Also Raj from the garage (delivery point) is very nice, helpful and cheers you up each time you meet him. Abdullah from housekeeping (room cleaning) is the best I have seen in hotel service in his position. Fast, efficient, friendly and down to earth. A few issues: Elevators take a LONG time to arrive. Although most breakfast service people are great, a few times they forgot your orders, bring wrong ones, etc. TV is very dim, sound is very low and the broadcasting from an iPhone only works half of the time with lots of disconnections. Bathrobes had to be requested explicitly a couple of times (since forgotten), the reception only had 1-2 people and almost always busy with another guest which means waiting time. All in all a great experience and for Christmas and new year's time, we found a relatively good price for a 5-star hotel at this time. Recommended!

We booked a staycation in Dubai to celebrate my birthday, hoping to enjoy some quality time together with my sister. Upon arrival, we were warmly greeted by Mr. Rodel, who assisted us with our luggage. He was extremely polite and accommodating, making us feel welcome from the very start. However, our experience at the reception during check-in was extremely disappointing. When we approached Mr. Abdelrahman at the front desk, he requested our IDs. I provided my Emirates ID since the room was booked under my name. Unfortunately, my sister had forgotten her physical ID and asked if an electronic copy would suffice. He immediately said, “No.” She explained that she had forgotten her ID, and I asked what we should do since we had travelled all the way from Abu Dhabi. I asked if they would accept me but not my sister, what would be the point? His response was once again a firm, “No, we need a physical ID. We cannot do anything about that.” Despite our efforts to explain the situation, he remained unyielding, insisting that only I would be accepted and not my sister. I was extremely frustrated and disappointed, so I requested to speak with the manager. Abdelrahman continued with the check-in process without further engagement. When the manager arrived, he explained that while the protocol does indeed require physical IDs, they would make an exception this time. My sister acknowledged that it was her mistake not to bring her physical ID, but the way Abdelrahman handled the situation was far from satisfactory. His repeated refusals, without offering any alternative solutions, were disappointing—especially considering this is a 5-star hotel. Proper customer service, particularly in the hospitality industry, involves more than just saying “No.” It requires understanding, empathy, and a willingness to assist guests to the best of one’s ability. After check-in, we were assisted by Mr. Choi, who helped us with our bags and escorted us to our room. His professionalism and courteous demeanour were a complete contrast to our earlier experience. Mr. Choi, along with Mr. Rodel, Mr. Gaurav, and Mr. Rozaldo, truly stood out during our stay. They were all incredibly helpful, polite, and welcoming, and they deserve recognition for their excellent customer service. Overall, our stay was pleasant, but the check-in experience left a negative impression. I hope the front desk staff receive further training in customer service, particularly in terms of empathy and problem-solving. A simple “No” is not the answer to every situation, especially when guests are looking for assistance.

I recently stayed at the SLS Dubai Hotel & Residences, and while the location is excellent and the rooms are quite nice, my experience was significantly marred by the service, particularly the rude behavior of one staff member named Marycho. First, let's acknowledge the positives: the hotel is in a prime location, offering convenient access to Dubai's main attractions and breathtaking city views. The rooms were spacious, modern, and comfortable, with all the amenities you would expect from a luxury hotel. However, the service was a major letdown. From the moment I arrived, I felt like an inconvenience to the staff. Check-in was slow, and the front desk staff seemed disinterested in assisting guests. The standout negative experience, though, was with a staff member named Marycho. Her rude and dismissive attitude was shocking and made me feel unwelcome during my stay. When I approached her with a simple request, she was not only unhelpful but also condescending, as if I were bothering her. The lack of professionalism extended beyond just Marycho. Room service was consistently slow, and my orders were frequently incorrect. Housekeeping was inconsistent, often forgetting to restock essential items, and it seemed like the staff had little training in customer service. In conclusion, while the location and rooms at SLS Dubai Hotel & Residences are commendable, the poor service, particularly the unacceptable behavior from staff member Marycho, overshadowed these positives. I expected a much higher level of hospitality and customer service from a hotel of this caliber and would hesitate to recommend it based on my experience.

We stayed here for two nights. Hugely satisfied. A+++ for the breakfast with wide variety of foods to choose from. The front desk also provided extra bed for the kids and late check out at zero fee. Surely this hotel is in our plans for our next dubai visit.

Close to the International Airport, amazing deals on prices but a little far to get to Dubai City Centre where everything is. Great for business short trips.

We Stayed for 5 nights at th Fairmont Dubai and thoroughly enjoyed our stay. From check in to check out with the lovely girl her name's, (Ms .Gharam)she was polite and extremely helpful. My husband and I stayed in a nice view room which had plenty of space for the two of us. The room was very clean and comfortable. We wanted a few days of rest and we enjoyed our time by the pool during the day. The staff at the poolside bar and restaurant were lovely and looked after us all day. A big thank you for all the staff and special thanks to Ms Gharam at front desk for her excellent service. Our favourite restaurant in the evening was greac, sushi. Food was really tasty and Also thank you to the man who was in charge of Shisha. The grape and mint was an amazing combination. We will definitely return to the Fairmont Dubai

The room is really good, the staff also nice and super clean and bed was soft, place is amazing good and clean, i love the way they put the bar fir coffee and also the view is really nice outside. i enjoyed my staying here.