Guest User
November 28, 2023
Unfortunately my trip wasn't really good with this hotel and I apologise to my self to and my family to book the worst hotel in Dubai. I booked it through booking application as it was showing there that it a 4 star facilities and pay directly through the application. Once I arrive I was looking for the concierge service and I was shocked that this service was not available then I took my luggage and reached to the reception which was a guy sitting behind the disk, he didnt welcome us as all receptionists on 4 Star Hotel after a long trip more than 500 km to reach Dubai. I didnt appreciate his attitude. We pay 1500 Derhams insurance (very expensive)and only cash , we didnt have derhams coz we arrive dubai that time, the receptionist refuse to receive the same amont of money with our country currancy, my husband went out again searching for a shop to chang the currency so we can go to our apartment and have rest, I stay before on Staybridge Suites Dubai which is Also 4 star and we pay 500 Derham only and they where so polite . Once we finish cheking in we notice that there was no door keys the receptionist inform us to download an application and coz our door will only open through scanning our phone through the device attached to the door, and the way is not comfortable to the customer to force them to download the application. Although after that we took our luggage by our self to our Apartment and once we enter we notice that the apartment wasn't clean and we went down with our luggage to the receptionist to inform him so, her apologies and inform us that her will change the apartment to other block so we to our luggage again to other bolck. The room was without a trash bin, there were no enough water ,the handle of the romm cobored was broken, no arrow for prayer way...etc Today we want to check out at 7:30 coz we have to go back to our country and there is no receptionist on the disk, the security inform us that he will come at 9 am, I DONT CALL THIS HOTEL 4 STAR HOTEL, THE IS ZERO CRITERIA FOR EVEN 1 STAR I advice the adminsration to read the reviews coz most of them was bad and also they need to train their receptionist on communication skills. I dont recommend it for professional people with high standers & on realty this hotel is not 4 star.