W Dubai – Mina Seyahi

Unfortunately the hotel gave me a room facing the construction side, very noisy. But on my request I was moved to the other side. Room nicely decorated and good size. Pool, restaurant and DJ on 2nd floor top. During my stay, two times restaurant Attico and Ginger Moon were closed for a “private event”. Pool on ground level and beach with average service and old/cheap sunbeds. Reception and Front door staff very friendly and client oriented.

I stayed at W Dubai hotel in Mina Al Siyahi, and while the property and rooms are nice, the staff's behavior, particularly the manager Fabio, made my experience unpleasant. I had an important flight at 6 PM and requested a late check-out until at least 3 PM to prepare comfortably. Before the manager arrived, Jasper, a staff member, mentioned that a 2 PM check-out could be possible. However, when the manager, Fabio, got involved, he denied my request and only allowed a check-out until 1 PM. He claimed the suites were fully booked, yet I checked online and found suites in the same category available for the next day. Fabio's attitude was unprofessional—he was sarcastic and dismissive, with a tone that made it seem like he was mocking my concerns. It was clear that customer service and guest satisfaction were not priorities for him or the staff. While the hotel itself is well-maintained, the poor treatment from the staff, especially Fabio, overshadowed my stay. I will not be returning to this hotel as they clearly lack basic respect and appreciation for their guests.

Amazing hotel, service and team. We always stay at this hotel as it has a great location and private access to the beach and excellent service.

Amazing hotel and great location great staff👍🏻 View from room was also great

Excellent service! Great location and comfortable stay.

Hotel is pretty nice, but they fail to deliver A five * service in some cases!!