Avani+ Palm View Dubai Hotel & Suites Reviews

Service: - Overall is good, reception manager Pei Pei demonstrated good service and fast response, but one reception guy was disappointing - Gobin who was the night time reception, was lowering the whole level of the hotel, ashamed the whole hotel (Incident: we saw an advertisement in the elevator showing 160 AED for 6 bottled Heineken beer in the afternoon, that night we ordered by dialing 0 in the room service, then when paying the bill, it was 252 AED, we didn't ask further for the price because we were afriad we missed some conditions in the advertisement. The other night, we planned to order again, so we see again the advertisement in the elevator, it just stated "Dial 0 or scan QR code to place order", then we headed to the reception and asked if there is any hidden conditions. Gobin just questioned me if my picture is taken on the day and told me it is a recent promotion, so it's wasn't started on the day i ordered. That's totally trying to drag the problem to us, i was never thinking to get back what i over paid, and you didnt need to defend and attack me at once. And then he asked if I have any proof that the advertisement was published on the day I order the beer, I said I didn’t take a picture on that day, then I asked him which day this promotion started, he failed to answer. Then he quibbled and said because we didn't tell over the phone that we wanted to get the promotion beer, so we couldn't get 160 AED beer. I was so pissed, but I was too focused on how I can proof the promotion has already started on the day I ordered the beer, then I went back to our room and I didn't pay much attention to his words. After going back my room, my family told me again what Gobin said just now, it was totally humiliating and treated us as a fool. Is that I don't mention the promotion price, then I need to pay extra? It's totally nonsence.  The original price was 240 AED for 6 bottles, we paid 252 AED just because you charged me on a price of single bottle 42 AED each x 6 bottles. Because I was totally pissed off, I went back and argued with him, he knew he couldn't cheat me anymore, then he passed our case to his colleague. His colleague ****** in his service too (but i forgot to memorize his name), same as Gobin, he was trying to point the problem back to us, he said because there was no bottled beer so the staff gave us canned beer that night, so I was charged for a higher price, then I told him to see the two remaining bottles in my room and i took picture on that night as well. At last, they failed to put back the fault to us, and gave me back the money. The whole incident was nonsense, and ruined my mood in the whole night. I had never tried to feel so pissed for a staff in the hotel before. Room: - Spacious, clean, sufficient facilities - Light flashes in washroom, tolerated for two nights but finally too annoyed, so reflected this on a random surve, Pei Pei approached me the next day when we were having breakfast and sent engineer to fix the light (she offered change of room but we turned down, and she offered a complimentary dinner and a fruit platter) Gym: - More than enough for a hotel Swimming Pool: - Small and not many seats Breakfast Buffet: - Large variety of choice and taste good

Great location. Lovely views and the breakfast was amazing!

Nice hotel next to the 🚇 junction at Palm Gate, the hotel is the best of the Avani hotels in the Middle East

Room is huge, location is very accessible with 5mins walk to tram and to monorail station. Good for those with old and young families. However, there was a construction right in front. And not much food nearby if you are hungry at night…Breakfast is international which is great but would suggest to add more Asian cuisine instead of just congee only…. Front desk Mr Emad”s impeccable service attitude was excellent! Really appreciate on how he went extra mile to ensure guests enjoyed an unforgettable experience in Avani!

We had a wonderful time staying at this hotel. It was a good location for us. The breakfast was amazing! And the service was fantastic. The only thing to consider is the construction on one side of the hotel but it is manageable. We would also like to recommend the restaurant in the hotel, it is very good.

Best hotel, good location, tram takes you anywhere, very clean and modern rooms, very nice breakfast, guys at reception offer exceptional service!

Highly recommended due to great location, breakfast options, service and sea views.

I love the breakfast. My booking was 2 bedrooms apartment. No palm view. On the first day, double room’s power went out. But they kept us waiting for more than 20 mins to send someone to help.

I was travelling to celebrate my birthday and couldn’t have asked for a better service . The staff at Avani were amazing and made us feel very welcomed.

We had a wonderful stay at Avani palm dubai. Staff was super friendly and helpful. Special thanks to Hay at the reception who upgraded us to a bigger room and for the pre-birthday cake. Huge thank you to housekeeping team Vishal and Prakash who made our room daily and made sure we had everything possible to make our stay comfortable. Only downside I felt about our stay was the breakfast, which somewhere felt lacking and didn’t impress us much.

We have been going to Dubai for more than 10 years and after the last couple of times when we stayed in Avani, we decided to make it our “home hotel” in Dubai. It has everything for a comfortable stay for work or leisure, the convenient location of the hotel, excellent, fully equipped rooms, perfect cleanliness and excellent service, friendly and helpful staff, and good varied breakfasts.

It was a short yet amazing stay. We were able to relax even just for the weekend. We will definitely comeback.

Nice hotel in good location

Very nice, I recommend others to book this hotel!