La Ville Hotel & Suites City Walk, Dubai, Autograph Collection

The hotel impresses with its exceptional rooftop infinity pool and spacious, comfortable rooms. Guests enjoy a delicious breakfast and praise the friendly, attentive staff. The location is convenient for sightseeing and shopping.

Poor experience, the establishment is a 4 star at best, poor performance, horrible hospitality. Nothing in this hotel is coordinated. When the shower in our room didn’t work, no one bothered for hours to check on the issue. We couldn’t take our rest, waiting for any action, none provided, so in the end we went downstairs ourselves to face the desk representatives. Back to our room: not working shower (changed the room after a few hours being ignored on this request); canalization and mold smell, no facilities as such: bathrobes, slippers (provided after asking). Dirty breakfast lounge, though the breakfast itself is fine, good on options, not so good on freshness. There are some great and friendly people in staff here, most are non caring, not managed and simply have no clue. Unfortunate combination when it comes to a good management. The best here is a central location in the heart of the Citywalk, close proximity to down town and the airport. The rest is a disappointment. Taking this hotel off our booking and travel system recommendations. Will be advising the partners to do the same.

It was my first time stay at this hotel and it was perfect in every way, from the minute we checked in we were greeted with welcome drink and towel, we booked the burj khaleefa view and it did not disappoint. From in room dining I had the best burger ever, also I appreciated the housekeeping team for their work in cleaning the room. We checked out in the morning time and had Abeer taking care of us and I’m sure I’ll be coming back to this hotel, hopefully end of year to enjoy the outdoors Finally I loved that the hotel lobby atmosphere and it smelled good.