Atlantis, the Royal

Great stay fab hotel, very friendly staff and breakfast buffet so amazing

Amazing hotel and a perfect location. You pay for what you get here.. the club lounge was fully stocked with many choices of food and drinks. Pool area was well manned and very relaxing. Check in seamless and fast. A perfect stay

The hotel has excellent services and facilities.

Exceptional Experience at The Royal Atlantis in Dubai My recent stay at The Royal Atlantis in Dubai was truly unforgettable. From the moment I arrived, the level of luxury and attention to detail exceeded my expectations. The architecture of the hotel is breathtaking, offering stunning views of both the city and the sea. The room was spacious, immaculately clean, and elegantly designed with modern amenities. The service was impeccable—staff were always friendly and willing to go above and beyond to accommodate any request. The dining options were phenomenal, with a wide variety of restaurants offering world-class cuisine. The facilities, especially the pools and spa, were some of the best I’ve experienced. Relaxing by the infinity pool overlooking the Arabian Gulf was pure bliss. The hotel also offers easy access to private beach areas, adding to the overall exclusivity and luxury feel. If you’re looking for a top-tier hotel experience in Dubai, The Royal Atlantis is worth every penny. I can’t wait to return!

Front Desk Service Needs Improvement , particularly in terms of responsiveness and professionalism. 1. Slow Response Time When I checked in, the front desk staff, Mahmoud, took my phone number and assured me that he would notify me via WhatsApp once my room was ready. However, I never received any update. At 2:45 PM, I followed up with him but got no response. Eventually, I went to the front desk myself and checked in at exactly 3 PM. It’s possible that my room was ready earlier, but the lack of communication was unprofessional and inconvenient. 2. Lack of Professional Knowledge On 3pm , when I arrived at the front desk, I was assisted by the supervisor, Paul, as the first staff member had not responded. I was surprised to find that Paul struggled to answer some very basic questions that a front desk staff member should be able to handle with ease. This raised concerns about the training and professionalism of the hotel’s front desk team. 3. Unfriendly Service Overall, the attitude of the front desk staff felt indifferent, lacking warmth and professionalism. While the hotel facilities were impressive, the service quality did not meet expectations. I would recommend visiting for the experience, but don’t expect exceptional service from the front desk.

Best Hotel I ever stayed in, it deserves every praise that it gets