Guest User
December 10, 2024
The hotel is located in the very center of the city. The location is perfect for gourmets, as the best restaurants are located around the hotel. In addition, you can walk and admire the art objects and art galleries. I was very upset by the attitude of the staff. On the last day of departure I noticed that my cup was broken when cleaning the room. I asked the Housekeeping manager to sort out the situation. Instead of an apology, I received a very rude answer. The manager said twice and insistently: “I personally selected my staff, I have confidence in them. They did not break anything.” In other words: we are telling the truth, and you are lying. After all, in fact, what was required?! Just to apologize. By the way, the Housekeeping manager was a Russian girl: no tact, no attention, no customer-oriented attitude! It is a great pity that in hotels of this level, there are such employees.