Grand Plaza Mövenpick Media City Reviews
Grand Plaza Mövenpick Media City
Al Falak St - opposite Innovation Hub, Dubai, United Arab EmiratesView Hotel Details
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Grand Plaza Mövenpick Media City Guest Reviews
4.6/5
Great
98 review
Verified reviewsLocation4.5
Amenities4.7
Service4.6
Cleanliness4.7
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All Reviews(98)
Positive reviews(97)
Reviews with photos/video(5)
Awesome stay(11)
Delicious breakfast(5)
Friendly owner(5)
Negative reviews(1)
Guest User
Superior King Room
Stayed in Oct 2023
Couples
8 review
Outstanding
Posted on Oct 30, 2023
Its good
Response from Property: Dear Valued Guest, We sincerely appreciate you dedicating your time to provide feedback and awarding us the highest possible rating. It brings us immense joy to know that your experience with us was thoroughly pleasant and met your expectations.Looking forward to the next visit.Best regards, Karim ShawkyDirector of Operations
D
Superior King Room with Sea View
Stayed in Mar 2023
Couples
1 review
Amazing
Posted on Mar 31, 2023
Breakfast was very good. Amenity especially toothpaste was a bit limited. Every morning I look forward to breakfast buffet ~
Response from Property: Dear Valued Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to learn that you enjoyed your stay with us. Looking forward to welcoming you back soon.Best regards,Karim ShawkyDirector of Operations
MMohammed
Superior King Room
Stayed in Jun 2024
Family
3 review
Outstanding
Posted on Jun 22, 2024
Clean hotel
Friendly staff
Nice gym
Guest User
Superior King Room
Stayed in Apr 2024
Family
2 review
Very Good
Posted on Apr 13, 2024
Clean and nice hotel
Response from Property: Dear Valued Guest, Thank you for sharing your feedback following your recent visit to Grand Plaza Mövenpick Media City.We are delighted to hear that you had a positive experience with us and that you found our hotel to be clean and nice. Providing a comfortable and welcoming environment for our guests is our priority, and we are glad that we met your expectations in this regard.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards, Karim ShawkyDirector of Operations
Mariam
Superior Room
Stayed in Jun 2022
Couples
3 review
Outstanding
Posted on Jul 5, 2022
The hotel was beautiful service and the room was excellent,food was great I recommend for everyone
6/7
Response from Property: Dear Valued Guest,Thank you for taking the time to review the hotel and for recognizing our efforts with a perfect rating.We are delighted to learn that you have enjoyed your stay with us and that you liked the hotel and enjoyed the food and the service.Your recommendation is truly appreciated and we look forward to welcoming you back soon.Best regards,Karim ShawkyDirector of Operations
bird123
Superior Room with 2 Single Beds
Stayed in Aug 2022
Friends
3 review
Very Good
Posted on Sep 6, 2022
The hotel is 10 mins walk from metro station (Do not follow the route suggested by google map. It takes a lot more time). No restaurants or supermarkets near the hotel. The only option is to eat inside the hotel.
Room is decent. The breakfast is good. The swimming pool is lovely. The staff are very helpful. Complimentary chocolate provided every day at 5pm. Also the hotel gave us a free Birthday cake.
Overall, not a very good choice due to location, and lack of food choice.
Response from Property: Dear Valued Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to learn that you enjoyed your stay with us. Looking forward to welcoming you back soon.Best regards,Karim ShawkyDirector of Operations
Coco
Superior King Room
Stayed in Jan 2022
Couples
7 review
Amazing
Posted on Jan 26, 2022
It was my second stay at the hotel. The room was clean and well appointed with every essential amenities.
The reception staff offered great services, especially Ms Raizel, Ms Trisha, Mr Sahib, Mr Iqbal who went out of their way to make my stay comfortable.
It is not located in the city but can be accessible to the attractions by taxi easily. The taxi fare in Dubai is economically.
I shall definitely stay here again.
Response from Property: Dear Valued Guest, Thank you very much for your wonderful feedback following your visit to Grand Plaza Mövenpick Media City. We are delighted to know that you have liked our well appointed rooms and that you have enjoyed your stay. It is our dedication to ensure our guests feel welcomed and are taken care of by our team members so that they have memorable experiences. Rest assured that I passed your kind comment to Raizel, Trisha, Sahib and Iqbal for providing you with extraordinary service during your stay. Looking forward to welcoming you back soon. Best regards, Karim Shawky Director of Rooms
Ali
Superior Room
Stayed in Sep 2022
Business travelers
3 review
Amazing
Posted on Oct 15, 2022
Very good hotel
Everything is perfect
One of the best hotel in dubai
Response from Property: Dear Valued Guest, Thank you for the fantastic review of our hotel! It sounds like you have had an absolutely wonderful stay with us, and we are so pleased that we were able to make it so memorable for you. We do hope you come back to visit us again soon! Best regards, Karim ShawkyDirector of Operations
Jon Barfoot
Superior Room
Stayed in Jun 2022
Business travelers
24 review
Outstanding
Posted on Aug 14, 2022
Exceptional experience. Wanted to try this new hotel and got the chance on a recent business trip with my wife.
Response from Property: Dear Valued Guest, It was such a pleasure to have you staying with us.I am delighted that you had an exceptional experience and I will proudly share your feedback with the entire team.Looking forward to welcoming you back again!Best regards, Karim ShawkyDirector of Operations
Nazir
Superior King Room
Stayed in Aug 2023
Business travelers
51 review
Outstanding
Posted on Sep 1, 2023
Great hotel
Response from Property: Dear Valued Guest,Thank you for taking the time to review the hotel and for recognizing our efforts with a perfect rating.We are delighted to learn that you have enjoyed your stay with us, and we look forward to welcoming you back soon.Best regards,Karim ShawkyDirector of Operations
Iman
Superior King Room
Stayed in Aug 2022
Family
1 review
Great
Posted on Aug 29, 2022
Excellent
Response from Property: Dear Valued Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to learn that you enjoyed your stay with us. Looking forward to welcoming you back soon.Best regards,Karim ShawkyDirector of Operations
Derrick33
Superior King Room
Stayed in Apr 2024
Business travelers
12 review
Outstanding
Posted on May 16, 2024
The service is very good, the hygiene is very good; the environment is very beautiful.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for taking the time to share your positive feedback following your stay at Grand Plaza Mövenpick Media City. We are thrilled to hear that you were impressed with our service, hygiene, and beautiful environment.Your kind words mean a lot to us, and we are glad that we could provide you with a pleasant and comfortable stay. We look forward to welcoming you back for another wonderful experience.Best regards, Karim ShawkyDirector of Operations
Jasmine1023
Superior Room with 2 Single Beds
Stayed in Dec 2023
Business travelers
4 review
Very Good
Posted on Jan 2, 2024
The suite is 94 square meters. The bedroom is large and has a balcony, which is breathable. It is overall good. The hotel supplies are also environmentally friendly. The digital toothbrush is made of wood, and the pure water bottles are all made of glass.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for choosing Grand Plaza Mövenpick Media City, and for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay in our spacious suite, finding it comfortable and environmentally friendly.It is fantastic to know that our efforts towards sustainability, such as wooden toothbrushes and glass water bottles, contributed to your positive experience. We appreciate your attention to detail and commitment to eco-friendly practices.We look forward to welcoming you back for another enjoyable stay. Best regards, Karim ShawkyDirector of Operations
Guest User
Superior King Room
Stayed in Oct 2023
Business travelers
15 review
Outstanding
Posted on Jan 27, 2024
The service is good and the breakfast is exquisite.
Excellent service. My passport was lost in the taxi and the hotel staff found it through communication. Thank you very much🙏🏻
Original TextTranslated by Google
Response from Property: Dear Valued Guest,We sincerely appreciate your kind words and are thrilled to learn that you enjoyed our service and found the breakfast exquisite during your stay at Grand Plaza Mövenpick Media City.We understand the importance of personal belongings, and we are relieved to have been able to assist you in recovering your lost passport. Our team is dedicated to ensuring the safety and well-being of our guests, and we are pleased that our communication efforts helped resolve the situation. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back to Grand Plaza Mövenpick Media City.Best regards, Karim ShawkyDirector of Operations
Anonymous User
Superior King Room
Stayed in Oct 2023
Other
11 review
Very Good
Posted on Oct 7, 2023
There is a bar and executive lounge in the hotel, but some of the disposable equipment is only for one person, and my wif has not been connected. The overall environment is okay, and the registration at the front desk is slow.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for choosing Grand Plaza Mövenpick Media City for your recent stay. I am delighted to learn that you have enjoyed the overall experience and I would like to thank you for sharing with us your constructive comments.We apologize for the inconvenience you experienced with the disposable equipment and the Wi-Fi connection. Please rest assured that we will address these issues to ensure that all our guests have a seamless and comfortable stay in the future.We are pleased to hear that you found the overall environment to be satisfactory. However, we regret to learn that the registration process at the front desk was slow during your stay. We will review our check-in procedures to enhance efficiency and ensure a smoother experience for our guests.We hope to have the opportunity to welcome you back to Grand Plaza Mövenpick Media City in the future.Best regards, Karim ShawkyDirector of Operations