Guest User
December 27, 2022
At 3.am in the morning, the ceiling on the bed suddenly cracked and dripped continuously. We were woken up by a large piece of white wall covering falling off. We requested to change rooms, but the new room was not ready until 7:00pm that night, and we called the front desk many times to no avail. The service here requires you to keep calling and urging. We asked for a refund of the room fee for one night. The hotel manager said that I had to apply to the agent because the room was booked on the agency platform. The hotel manager kept refusing to deal with it. I have lived here for almost two months. I don’t know why such a service can increase the price in the week before New Year’s Day? The price increases by 500 dirhams every day. I suggest that you do not choose this hotel. The location is remote and the price is expensive. Whether there is good service depends on luck. Too disappointed.