Guest User
November 26, 2023
It’s suitable for business trip. I stayed here 4 nights.
And breakfast is good. I love the breakfast.
The staff are nice.
However, all the good memories be ruined after 24th Nov.
24th Nov, I came from Abu Dhabi and would like to stay here one night, then go back to China. However, I made a wrong booking date at this time. I need to book 24th Nov, but the order booking date is 24th Dec. I didn’t know this mistake until the reception told me this mistake. Unfortunately, it was 22:00PM when I know this problem, so I tried to ask the reception if they can help me to fix it. They just let me contact trip com. They didn’t give me any support. What’s worse, they don’t refund to me. A horrible experience.
I don’t understand why gulf hotel reject my request. Refund and then release a room to sell will not affect them. So sad about this problem.