MERCURE Gold Hotel Jumeirah by Accor Reviews

Mr Abishek really helped us during our stay. everything was really good. Everyone where sweet and hellful.

Good location. Service is good also . Staff is doing their best to keep guests happy .

Very good customer service, efficient & helpful hotel staff especially Sarra at Reception was excellent.

I have been a loyal guest at ALL(Accor) for several years, but my recent stay was quite disappointing, and a significant departure from the high standards I have come to expect. Upon arrival, I faced a frustrating delay in check-in. Despite having called the hotel beforehand to confirm my booking, I was made to wait until 4:00 PM to get into my room. This was particularly inconvenient as I had a long journey and needed to freshen up before a scheduled event. Adding to the frustration, a special request I made a week prior to my stay was completely ignored. When I brought this up at the front desk, not only did they claim they had no record of my request, but the manager's response was surprisingly rude and dismissive. This lack of professionalism and courtesy was deeply disappointing. The problems did not end there. The checkout process was equally cumbersome and time-consuming. It took much longer than it should have, adding unnecessary stress to the end of my trip. Overall, my recent experience at Mercure Mina Gold was far below par. The combination of delayed check-in, unacknowledged special requests, and an inefficient checkout process overshadowed the positive experiences I've had here in the past. I hope the management addresses these issues promptly to restore the quality of service that regular guests like myself expect and deserve. Until then, I regret to say that I will be reconsidering my options for future stays.

Good shampoo and shower gel. The room needs to be refurbished. The location isn't that great.

The best place to stay in dubai with affordable prices, celebrated my birthday in ✌️ and they send me a cake 🎂 as a gift from the hotel 😍

Friendly environment. Everyone are good.

Location is perfect if you travel for enjoy.. only one small issue sound of music from the bar is loud if you stay at the first floor 😂😂

Average hotel Reception office very cold to.clients and not friendly at all. The tour guide at the Hotel did a very good job better than the hotel reception

Nice hotel, but car pick up area is tiny

Nothing much to say about this hotel. Just a normal hotel that claims to be extraordinary.

Very clean & neat hotel. Service is okie. Locality is good. Only problem is Metro is bit far... lots of indian food options are available nearby

The cleaning services are late, the gym is not human, and there is noise from the nightclub, but the reception team is excellent and helpful.

it was a great time in this hotel, totally worth for spending money