Kempinski Hotel Mall of The Emirates Reviews
Kempinski Hotel Mall of The Emirates
Mall of The Emirates - Sheikh Zayed Rd - Al Barsha - Al Barsha 1 - Duba, Dubai, United Arab EmiratesView Hotel Details
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Kempinski Hotel Mall of The Emirates Guest Reviews
4.5/5
Great
119 review
Verified reviewsLocation4.7
Amenities4.5
Service4.4
Cleanliness4.4
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All Reviews(119)
Positive reviews(111)
Reviews with photos/video(2)
Awesome stay(10)
Great service(6)
Negative reviews(8)
muhammad
Superior Room
Stayed in Mar 2024
Family
1 review
Amazing
Posted on Mar 11, 2024
Hotel room, service, location was amazing, I like it , Also swimming pool was nice
Response from Property: Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. The satisfaction of our valued guests is our priority, and we aim to ensure our guest experience, from arrival to departure, is always a smooth one. I am glad that we achieved this during your stay with us. We hope to welcome you once again.Yours sincerely,Slim ZaianeGeneral Manager
EMIR
Grand Deluxe Room
Stayed in Apr 2024
Family
16 review
Outstanding
Posted on May 3, 2024
Everything was awsome
Special thanks to door keeper Mr.Fernando
Response from Property: Dear Guest,Thank you for your heartwarming feedback. Our team strives for excellence, and your praise lets us know we're doing a great job! We appreciate you choosing to stay with us, and we look forward to welcoming you to the Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager
Jen@09
Grand Deluxe Room
Stayed in Dec 2023
Family
2 review
Outstanding
Posted on Jan 15, 2024
Super location, helpful & friendly staffs.
Kudos to the friendly, helpful & pretty front desk lady during our first day of checked in. I hope you had a smooth delivery & congrats to your new born! :) You made my day after a tiring flight to Dubai.
And thanks to the front desk staff who advised & helped me to booked a transport to Abu Dhabi during my last day with Kempinski, despite your busy work load with other guests
We had a wonderful 7 nights stay with Kempinski Hotel MOE!
Thank you!
Response from Property: Dear Guest,We are delighted to hear about your experience at the Kempinski Hotel Mall of the Emirates! The team strives to provide our guests with the warmest hospitality and most efficient service, and it makes me happy to hear this was achieved during your stay. Your compliments are not only rewarding but also encouraging. Please visit us once again. We will be looking forward to having you back.Yours sincerely,Slim ZaianeGeneral Manager
Leung CW
Executive Grand Deluxe Room
Stayed in Dec 2023
Couples
30 review
Posted on Dec 22, 2023
Found extra tooth brush on the floor after the room service which don’t belong to us. And the cover in the executive lounge has the screw broken… and most importantly the wooden key never works! Changed for more than 6 times and finally they give us the plastic keys which works perfect. Not something you expect from a five star hotel…
Response from Property: Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. We appreciate your feedback, and thank you for sharing your experience as this only improves our service. Please rest assured that your feedback has been addressed with the appropriate team to prevent this issue from occurring in the future. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager
Faraj Onar
Grand Deluxe Room
Stayed in Oct 2023
Family
1 review
Posted on Oct 22, 2023
The hotel quite old and most of the rooms has dumb and humidity. humidity level so high, we had our first room with stinky and was very smelly, one of our kids has problems with breathing so we ran away and we asked them to get another room. We were looking for a clean room trill late evening, finally got one was ok.
We been to several rooms all other were same conditions.
The hotel needs renovation. Was not worth of the money we paid. In fact it’s very expensive hotel
Response from Property: Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. We appreciate your feedback, and thank you for sharing your experience as this only improves our service. Please rest assured that your feedback has been addressed with the appropriate team to prevent this issue from occurring in the future. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager
MRayC
Grand Deluxe Room
Stayed in Feb 2023
Business travelers
11 review
Outstanding
Posted on Feb 13, 2023
After 3 years to Dubai, Kempinski Emirates mall still 1st choice to stay.
Response from Property: Dear Guest,Thank you for patronizing Kempinski Hotel Mall of the Emirates. I am delighted that you chose to stay with us and that we exceeded your expectations once again. Your loyalty to Kempinski means a lot to us and is greatly appreciated. It is always a pleasure to host you, and we are looking forward to welcoming you back.Yours sincerely,Slim ZaianeGeneral Manager
Jaber AL_Zeyoudi
Executive Grand Deluxe Room
Stayed in Feb 2022
Family
13 review
Outstanding
Posted on Feb 28, 2022
Always and ever special.
Every time I visit Dubai, I have to book at this hotel.
The location of the hotel is very special as well as the service provided is exceptional
Response from Property: Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I am happy to know that you had an exceptional stay with us. I am delighted that you enjoyed our convenient location. We are indeed ideally located in the heart of Dubai and directly connected to the world-class Mall of the Emirates, making us a perfect fit for business or leisure stays. Please visit us once again. We will be looking forward to having you back.Yours sincerely,Slim ZaianeGeneral Manager
HAZZA RASHED
Grand Deluxe Room
Stayed in Jul 2022
Family
1 review
Outstanding
Posted on Jul 24, 2022
Very Good location connected to The Emirates Mall, kind staff and helpful.
Response from Property: Dear Guest,Thank you for your heartwarming feedback. Our team strive for excellence, and your praise lets us know we're doing a great job! We appreciate you choosing to stay with us, and we look forward to welcoming you at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager
Neway@
Executive Grand Deluxe Room
Stayed in Apr 2022
Solo travelers
31 review
Amazing
Posted on Apr 24, 2022
The reservation department is very nice and helpful. The hotel room is bigger and Clean.
Response from Property: Dear Guest,Thank you for your feedback regarding your stay here at Kempinski Hotel Mall of the Emirates. It's our utmost priority to ensure our guests are always satisfied with their experience throughout their stay. We will ensure that we extend your praise to reservation team for their service. Thank you for choosing to stay with us. We look forward to welcoming you at Kempinski Hotel Mall of the EmiratesYours sincerely,Slim ZaianeGeneral Manager
Guest User
Deluxe Room
Stayed in Oct 2021
Couples
20 review
Outstanding
Posted on Oct 11, 2021
Big rooms, very clean
Great service,cleaning the rooms twice s day
The beds super comfurtable.
One problem is the smell in rooms fro humidty smell like mud and mildee
Response from Property: Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager
Guest User
Superior Room
Stayed in Jul 2022
Business travelers
1 review
Amazing
Posted on Aug 5, 2022
Noting to complain about !
Response from Property: Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager
Guest User
Superior Room
Stayed in Jan 2022
Friends
1 review
Outstanding
Posted on Jan 20, 2022
Service is amazing! Cleanliness of the room is superb!
Response from Property: Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager
Guest User
Grand Deluxe Room
Stayed in Mar 2022
Family
7 review
Outstanding
Posted on Jun 16, 2022
Goood
Response from Property: Dear Guest,Thank you for taking the time to leave a five-star review rating. I am delighted that your stay with us was wonderful. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates.Yours sincerely,Slim ZaianeGeneral Manager
박성재
Grand Deluxe Room
Stayed in Oct 2023
Business travelers
6 review
Outstanding
Posted on Oct 28, 2023
It is a very good tourist hotel. It is especially convenient as it is connected to the Mall of the United Arab Emirates.
Original TextTranslated by Google
Response from Property: Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager
Guest User
Superior Room
Stayed in Apr 2024
Friends
1 review
Very Good
Posted on Apr 15, 2024
The mattress and the whole head experience are very satisfactory, and the rest is just so-so. Overall, the price is high.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager