The Retreat Palm Dubai MGallery by Sofitel Reviews

Response from Property: Dear Guest,Thank you so much for sharing your wonderful experience with us. We are thrilled to hear that you and your friends made great memories at The Retreat Palm Dubai MGallery by Sofitel. Providing warm hospitality and creating memorable moments are at the heart of what we do, and your recommendation means a lot to us.We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Dubai.Yours sincerely,Samir AroraGeneral Manager

Response from Property: Dear Mohammad,Thank you for your kind review of your recent stay at our hotel. We are delighted to hear that you appreciated our friendly heartists. Providing exceptional service is a top priority for us and your feedback is truly appreciated.We look forward to welcoming you back to The Retreat Palm Dubai MGallery by Sofitel for another enjoyable stay.Yours sincerely,Samir AroraGeneral Manager

Response from Property: Dear Yousef Qaroos, Thank you for your positive review of your stay experience at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to hear that you enjoyed our hotel's cleanliness and location on the serene Palm Jumeirah. We look forward to welcoming you back soon. Yours sincerely, Samir Arora General Manager

Response from Property: Dear Sardari,Thank you for taking the time to share your experience at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to hear that you had a great stay overall and that our hotel manager was able to resolve the misunderstanding regarding your child's stay by providing an extra bed.We apologize for any inconvenience caused by the construction noise from the neighboring land. We understand that this can be disruptive, especially in the evenings. We appreciate your recommendation to book a room with a palm view to minimize any disturbance.It is wonderful to hear that our staff were kind and welcoming throughout your stay. We will make sure to pass on your appreciation to the entire team.Thank you again for choosing our hotel, and we hope to welcome you back in the future.Best regards,Samir AroraGeneral Manager

Response from Property: Dear TanJanice,Thank you for taking the time to share your detailed feedback about your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We appreciate your insights, and we apologize for the inconvenience you experienced during your visit.We are delighted to hear that you found our service heartist, especially the cafe service crew and Ripples crew, to be friendly and helpful. It is heartening to know that they made your experience memorable, such as offering a free ice cream to your child on Christmas day. We strive to create positive and memorable moments for our guests, and it is wonderful to hear that we succeeded.However, we regret to learn about the challenges you faced with the breakfast service and room amenities. We understand that a seamless breakfast experience is crucial, and we apologize for any inconvenience caused by delays and errors in your orders. Your feedback regarding the toiletries not being topped up will be shared with our housekeeping team to ensure such oversights are addressed promptly.We also appreciate your comments about the location, especially in terms of accessibility to other areas. We understand the importance of convenience for our guests and therefore provide a shuttle service to and from the hotel to Mall of the Emirates.Your valuable feedback provides us with an opportunity to enhance our guest experience, and we assure you that your concerns will be shared with the relevant teams for further evaluation and improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.Thank you once again for sharing your thoughts, and we do appreciate your understanding.Yours sincerely,Samir AroraGeneral Manager

Response from Property: Dear Hermesmiffy,Thank you for your fantastic review. We are thrilled to read that your experience at The Retreat Palm Dubai MGallery by Sofitel exceeded your expectations.Our team takes great pride in providing a memorable stay for our guests, and we are delighted to know that you found our interior design beautiful and captivating. We strive to create an ambiance that combines elegance with a touch of tranquility.The sea view and private beach are indeed some of the highlights of our resort. We believe that our guests deserve to enjoy the breathtaking vistas and have access to a serene beachfront. It is wonderful to know that you were able to appreciate these features.Thank you for choosing our resort, and we hope to have the pleasure of welcoming you back in the future. Sincerely yours,Samir AroraGeneral Manager

Response from Property: Dear HAJI HUSSIEN AZIZ,Thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated our service, prime location, cleanliness and the delicious food offerings during your recent stay at The Retreat Palm Dubai MGallery by Sofitel. Your kind words about these aspects of our hotel are truly appreciated. We are committed to providing exceptional guest experiences, and we greatly value your feedback.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an even better stay in the future.Yours sincerely,Samir AroraGeneral Manager

Response from Property: Dear Ahmed, Thank you for your kind words. We are delighted to hear that everything was perfect during your stay. Your feedback is greatly appreciated.We look forward to welcoming you back for another memorable stay soon.Best regards, Samir Arora General Manager

Response from Property: Dear FPV 4 life,Thank you for the feedback from your recent stay at The Retreat Palm Dubai MGallery by Sofitel. I am very disappointed to read your comments regarding our service and breakfast buffet we offer, as this is certainly not the usual high level of service that we strive for. Please accept my sincere apologies for the lack of our service standards on this occasion and rest assured that appropriate measures will be taken for better guest satisfaction. Thank you once again for writing this review and we hope to have the opportunity to welcome you back to serve you better in the future.Yours sincerely,Samir AroraGeneral Manager

Response from Property: Dear Guest, Thank you for the review of The Retreat Palm Dubai MGallery by Sofitel and for highlighting our prime location on the Palm Jumeirah with direct beach access. We are delighted that you enjoyed your stay and look forward to welcoming you back soon. Yours sincerely,Samir Arora General Manager

Response from Property: Dear Benny the kid,Thank you for taking the time to share your feedback regarding your stay at The Retreat Palm Dubai MGallery by Sofitel. We truly appreciate your important input, and we are delighted to hear that you had a positive overall experience.It is wonderful to know that you appreciated our secluded location at the end of the Palm, offering a peaceful beach get-away. We take pride in providing excellent service and delicious food, and we are thrilled to hear that you enjoyed these aspects of your stay.We are also glad to hear that you found our private beach well-kept and spacious. However, we apologize for the inconvenience you experienced with the pool being busy during the day and the limited capacity of our sauna facilities. We will certainly take it into consideration as we continue to improve our services and amenities.While we are indeed a bit far from downtown Dubai, many guests appreciate the tranquility and exclusivity our location offers.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, providing an even more enjoyable experience.Yours sincerely,Samir AroraGeneral Manager

Response from Property: Dear Guest, Thank you for sharing your feedback regarding your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We appreciate your kind words about our great location and private beach. We value your patronage and hope to welcome you back in the future.Best regards, Samir AroraGeneral Manager

Response from Property: Dear Kylie,Thank you for taking the time to tell us about your recent experience at The Retreat Palm Dubai MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Naturally, it is always a concern when our guests leave the hotel dissatisfied, particularly as we pride ourselves in providing our guests with a high level of customer service and attention to details.It would seem that your experience fell far short of the service standards we aim to provide and assure you that we will try to improve on the aspects that you have highlighted because we care about our guests’ satisfaction.We would love to welcome you again in the future to show you that we have improved our services.Yours sincerely,Samir AroraGeneral Manager

Response from Property: Dear _FB357201****,Thank you very much for your positive review of The Retreat Palm Dubai MGallery by Sofitel.The entire team is very happy to read you enjoyed the buffet breakfast at Vibe and glad you appreciated the location and food we offer. Our culinary chefs are always happy to create healthy combinations that suits all our guests’ needs.We look forward to welcome you again in the near future.Yours sincerely,Samir AroraGeneral Manager