Europa Royale Druskininkai

I travelled to Druskininkai for a sports competition, and did not have any option but to stay at this hotel. While on first glance it looked ok, it is not a place I would reccomend to any friend of mine. Pros : excellent location, with easy access to the river and easy walking distance to some decent restaurants. Surprisingly the hotel resturant was really good, even if expensive and portion sizes small. I had read previous reviews and was expecting the hotel to be dated - which it was, that isn't the problem. The hotel was dirty, really dirty. So many of us staying the the hotel had stuffy noses / sinsus - which resolved when we walked outside. We came to the conclusion that the hotel is in need of a deep clean, the carpets are filthy and are in need of replacement, air conditioning blows mouldy air. I want to say service is terrible, but that implies there is service. Staff are extremely rude, and spend more of their time standing outside smoking than behind the desk. The light switch in my room was faulty, and the bath plug did't work (and had to be replaced by maintenance in during my stay). Rooms are not serviced daily, you have to request room cleaning - and even then its literally someone throwing clean towels into the bathroom and collecting old ones. Beds were simple "foam" like you'd see in a hostel, and linen didn't properly cover the mattress, and my towels were replaced with stained towels. This property could actually be amazing with a little effort - but sadly, the effort was zero. This hotel is on the cheap end of things, but still over-priced for what you get.

We had a terrible experience at this place . It felt dirty . Very humid ant stinks of mold . Room was super small . The bed was the most uncomfortable ever , said as double in size , in reality just two beds pushed together . Keep in mind , the place is animal friendly and the walls are super thin so we could hear a dog barking , when the owners left the room . And on top of all of that breakfast was tasteless . Overall , terrible experience , do not recommend . Not worth the money for such an outdated place .

Can’t wait to include this in my Girl Takes Mundo travel blog. This property exceeded our expectations on a number of levels, upon arrival we were informed they had upgraded our room which was a pleasant surprise. In addition, staff were very helpful in ideating ways to visit Gruto Parkas and booking our spa services despite the language barrier. (Only some staff members speak English.) Spa facilities and gym are great, wide selection of items for breakfast and in a very central location. One tip: spa facilities are open daily from 2-8pm only, so do plan your spa day with this in mind.

Avoid this hotel if you want to enjoy staying in Druskininkai. We had family room in glass building for £220 per night. Stayed 3 nights. Very disappointed as first day we had an issues with the electric wire failure. We had reported were is no power in the room. The staff member arrived investigated the issue and told that microwave has short cut. So they had to remover the microwave (bear in mind we had 2 kids 5 years old so we needed to heat the food during the stay). After that no one came in to check if the issue has been sorted. I had to switch the power every time we enter our room my self in the switch box. The air conditioner was noisy and old making banging noise and you had to switch it off because you can't put the kids sleep in the night. So the rooms been very hot during the night. But the worst is the bed mattress OMG.... it looks like the mattress been there from 18th century and it never has been changed it has all the stains all ove it has been very hard to sleep and our backs has been broken straight away in the fisrt night .... when you think you have to sleep for another 2 nights it make yor brains just boiling... brekfast very poor cold and I would say more likely continental then brekfast in 4 star hotel better to use coffe shops around for the brekfast if you want to have nice and warm brekfast. And the last think that make our stay uncomfortable. Before check out we wanted take a shower and gess what there is no water ....I reported to reception and they just ignored and said but you checking out why you need water. :)The reception at the check in was welcome and with the smile and quick. The reception at the check out hosted by Jonas wow wow... rude unwelcome and don't care about any costumer approaching his desk. When we told him all the issues we had during the 3 night stay. He just handed the bill to pay and said good bye!! No sorry for any inconvenience caused or any appreciates with the problems... please avoid this hotel if you want to enjoy your stay for this price. I am sure were is many hotels around with the better service can be provided. Will never stay again in this hotel and will not recommend to no one. Keep away your money from this hotel people!!!!

We arrived today to a beautiful location. How sed that we discovered that -no worm water in room -no air condition function -no possibilities to call the reception. Very bad experience. We will leave tomorrow . This is anti climex to tourism.

Booked a 4 night stay with Spa Access. Room was large with separate bedroom and bathroom was large too. Had a balcony facing the river so far so good. Breakfast: they provided us with a paper where we had to select what we wanted for breakfast (so don’t expect a buffet breakfast - they say this is due to covid restrictions which I find hard to believe as the hotel I stayed at prior to this had buffet breakfast) I am British so I selected as they called it a classic English breakfast, now everyone knows that a English breakfast has the following ingredients: bacon, eggs, tomatoes, baked beans, toast and pork sausages. Well what I was served was not a classic English breakfast there was no bacon and no toast and when I asked the waiter where’s the bacon I received the comment I’m not the chef I just serve what is given to me. Very very impolite. So that already was a bad start to my day. Spent the rest of the day out of the hotel and when I returned went for dinner in the restaurant ordered a cessar salad which was good and for desert I order chocolate fudge cake with ice cream straight off the menu only to be told they don’t have any. For gods sake if it’s on the menu make sure you have it. My honest opinion if you select this hotel the room will be great but everything else will be a misery. Room only is the way to go as you can have a short 5 min walk and get a full self service buffet breakfast from Grand Spa Lietuva hotel. Costing €7.00 Will not be staying here again and will not be recommending it to anyone.

Terrible experience, do not go to spa. I staid in hotel for 3 days. The room was spacious, but that’s just it. The rest is outdated and not even clean enough - found hairs in bath tub. The SPA is horrible and not safe. The massage specialist, who offered kobido massage, hardly knew what it was. But the worst was safety and hygiene. Massage specialist put the face mask on properly only after remark and stank of sweat horribly - I suffered through the massage and regretted for it. The breakfast is average, but do not go for lunch or dinner in the same restaurant. There are many places next to hotel, which serves far better food. The fish, which I ordered for lunch, was hardly edible. Avoid staying and do not go to spa.

The room was good.The restaurant staff was friendly. In the bathroom there were used shampoo and body lotion bottles.In our package there was included pool,sauna and jacuzzi services,but the jacuzzi was closed(nobody informed us). The receptionist doesn't know what is included in the breakfast and didn't ask for our documents during the check in. The restaurant is without working hours.As per waiter decision when to close.