SureStay Plus Hotel by Best Western Drumheller

The room is ok but during my booking I requested a room far in lift because to avoid the loud noise! Because we have 2yr old daughter so we can have a nice sleep after a tiring whole day. But the hotel gave us a room beside the pool area and front of stairs! My daughter is crying until midnight because of the loud noises outside our room.

the hotel uses low or no scent cleaning products. this is a great step forward as many people have allergies to all the unneeded perfumes in the cleaners. perfume dose not make the sheets or rooms any cleaner. thanks for having the foresight to get rid of these products which cause health effects in many people. it is such an easy no cost fix. remember when you used to get a room that smelled of smoke and now you don't anymore and it is so much better for you and your kids. having a room smell like toliet bowl cleaner is the same. thanks again for getting rid of these products, clean air is so much better

Good Location and nice service

Our room had a mildew kind of smell (very old carpet). The breakfast rooms were overflowing, so we gave up on the free breakfast and went somewhere else. Although the bathroom had an upgrade the old carpet should really be removed a long time ago. The area was nice parking was good. The staff was friendly and helpful, but we won’t be again until the room quality improves.

We couldn't check in till around four thirty. The tap in our room was dripping and the sink drained very slowly. The breakfast was really good and the staff were great