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5 star

Felix Suiten am Zwinger
4.4/545 Reviews

Felix Suiten am Zwinger

Altstadt Dresden|0.93km from Japanisches Palais
We have checked in with friends and parents for 3 nights. I wrote by mouth months ago that I wish the suites are next to each other or nearby. Unfortunately, it didn't work, although we were already there at 13.30 clock, and the check at only 15 clock. You didn't show any interest in clarifying that. After we were able to get our suites , we were drawn attention by the young man to the fact that we have to pay immediately ( 3 pairs - 6 people ) . We had to indicate our credit card as a guarantee when booking and could not understand why we had to pay immediately. After paying, I went to the Felix Bar, which is part of it. I ordered drinks there. When I wanted to pay, I was asked if I wanted to write it to our suite. I answered that I had to pay everything so urgently at the arrival. I then paid the drinks in cash and I didn't go to this bar with our friends. To coffee .... I asked in advance by email whether we had the coffee capsules in the room. Then I was told that it has a lot of it available in all kinds. We had a xxl suite with 2 bedrooms to four and had tea capsules and only 2 coffee capsules in the room - a great breakfast 🙈 We then bought in the corner of the capsules in the rewe . The room was never controlled all day, waste was full, toilet paper was not enough, etc ... Very bad, the location is great, the facilities are OK, but the staff is untrained and totally unmotivated. Probably the staff of the bar, who then beside a little at the reception will enjoy.

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Business travel

Holiday Inn Dresden - am Zwinger
4.3/564 Reviews

Holiday Inn Dresden - am Zwinger

Altstadt Dresden|0.75km from Japanisches Palais
For the following reasons to stay in Dresden, you can choose Holiday Inn: 1) Service: As a hotel under IHG, the service level is stable. checkin The front desk will inform the current customer in advance about the current customer arrival situation, patiently ask the customer's needs for the room, if you arrive at the hotel in advance, you will let the customer join the IHG member to enjoy early check-in. Every morning I go to the restaurant to eat and see different waiters politely but not embarrassingly say hello; Meeting house keeping in the corridor will also say hello politely. 2) Hygiene: daily cleaning of the room, changing bath towels, renewing new tea bags and coffee. Shortly after the restaurant guests finished eating, the waiter cleaned the table, there was no bread on the ground, and the buffet table was cleaned without oil stains, soy sauce, tea stains. 3) Facilities: The hotel is warm like spring, and there are heating and air conditioning in the room. The bathroom in the room is very large, the shower water pressure is very comfortable, and the water temperature is very comfortable. It’s really comfortable to take a hot bath when I come back a day outside. ~ 4) Environment: The hotel is located on a small street outside the old town and is very quiet at night. Walk to Zwenger Palace for 3 minutes and walk to Notre Dame Cathedral for 10 minutes. There is a Sichuan restaurant less than 100 meters from the hotel, which is partial to Chengdu taste (hemp), which is delicious!

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Breakfast

Maritim Hotel Dresden
4.3/551 Reviews

Maritim Hotel Dresden

Altstadt Dresden|0.49km from Japanisches Palais
Visited over a long weekend for Christmas markets which were really nice and plentiful. Unfortunately the hotel experience marred what was otherwise a great weekend. So.... Good points: Hotel is ideally located for Dresden city centre. Hotel rooms are spacious and comfortable. Bar area is cozy and pleasant. Swimming pool was ideally heated for fitness swimming. Poor points: Only the odd member of staff speaks English (despite the website saying otherwise). Mistakes made at check in which were:- No explanation of hotel layout. No complementary water bottles provided, we were then denied them the next day and had to argue with a reception member for them to be given. Room cards not enabled for gym and wellness area access (denied access to the area so had to return to reception to enable). Finally and the most concerning point (one I have never experienced before) was that we were ignored whilst sitting in the bar area. After an afternoon of Christmas markets we returned to the hotel and went to the bar. We waited some considerable time to be waited on before having to ask a female member of staff for our drinks order. We then waited over 10 minutes before drinks were served at the table. I appreciate that during busy times waiting times can be extended but there were only a handful of people seated in the bar area and 4 people attending the bar?? Having drank our drinks we then attempted to get another round which turned into a complete insult. We attempted to stop the female member of staff a couple of times who appeared to be busy but was clearly avoiding us. The bar became a little busier and she was attending tables of German guests and serving drinks in the normal manner. Another male bar tender was doing likewise clearly leaving us to wait whilst they waited on more German guests. I eventually went to the bar to ask another member of staff who took the order but after 10 minutes we had still not been served. I tried to speak to the bar tender about our drinks and was told that they didn't understand (our language) and just walked away??! Completely frustrated with the situation, I went to reception to ask for the manager who I hoped would assist us and help us to get a drink. I was told there was no manager available but he would deal with the situation. In fairness he did speak to the bar staff who then obliged and brought us our drinks. We were then pointed at by other staff members and made to feel really uncomfortable. Eventually we left the bar and went to our rooms before visiting the restaurant later. The restaurant experience was very different and Paul who served us was exemplary in serving us during our various courses. It is a real shame that we experienced the bar behaviour as this is really nice hotel otherwise.

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Top rated hotels in Dresden

Searching for hotels near Japanisches Palais? Compare room rates and reviews to find your ideal stay.
Holiday Inn Dresden - am Zwinger
4.3/564 Reviews
Altstadt
For the following reasons to stay in Dresden, you can choose Holiday Inn: 1) Service: As a hotel under IHG, the service level is stable. checkin The front desk will inform the current customer in advance about the current customer arrival situation, patiently ask the customer's needs for the room, if you arrive at the hotel in advance, you will let the customer join the IHG member to enjoy early check-in. Every morning I go to the restaurant to eat and see different waiters politely but not embarrassingly say hello; Meeting house keeping in the corridor will also say hello politely. 2) Hygiene: daily cleaning of the room, changing bath towels, renewing new tea bags and coffee. Shortly after the restaurant guests finished eating, the waiter cleaned the table, there was no bread on the ground, and the buffet table was cleaned without oil stains, soy sauce, tea stains. 3) Facilities: The hotel is warm like spring, and there are heating and air conditioning in the room. The bathroom in the room is very large, the shower water pressure is very comfortable, and the water temperature is very comfortable. It’s really comfortable to take a hot bath when I come back a day outside. ~ 4) Environment: The hotel is located on a small street outside the old town and is very quiet at night. Walk to Zwenger Palace for 3 minutes and walk to Notre Dame Cathedral for 10 minutes. There is a Sichuan restaurant less than 100 meters from the hotel, which is partial to Chengdu taste (hemp), which is delicious!
B&B HOTEL Dresden
3.9/524 Reviews
Altstadt
The B & B Hotel Dresden, was a good alternative to me to know Dresden a little better, I was really surprised by the price/performance, I wouldn't expect to be wonderful for a spontaneous trip. The double room for single use was perfect, one had air conditioning, a beautiful shower, the bed was comfortable. Breakfast was for the price class, extremely large with great choice, otherwise I had dinner outside. The staff was in principle and always very nice, and when you asked what recommendations they could always help with advice, even if you wanted to stay a few days longer, that was not a problem. There is a snack machine in the entrance area, which was always equipped with small snacks and drinks. The housekeeping service made the bed after 12:00. For me clearly 4/5 Points For 5. The kitchen should also be open every day. Unfortunately, I didn't take a photo of the room and hotel.
Romantik Hotel Bulow Residenz
4.5/525 Reviews
Neustadt
This hotel is in a charming traditional baroque area of the Neustadt rather than the tourist dominated Altstadt. The area is quiet and our room especially so because it overlooked the inner courtyard. Bedrooms are a good size with traditional styling matching the era of the building. Our bathroom was adequately equipped but disappointingly small for a hotel of this quality. Our main, and fundamental, criticism of this hotel was that breakfast was not available in its own breakfast room as stated on its website and booking confirmation. It was instead provided at the neighbouring sister hotel, the Bulow Palais; fortunately for us the weather was chilly but fine for the morning 150m walk. The enhanced Palais breakfast was superb, with exemplary table service for cooked meals and a huge variety of delicacies at the buffet. It was provided at the Residenz price but that does not make this unannounced change acceptable. With online communications available, we should at least have been told about the changed breakfast arrangements in advance; failure to communicate is unacceptable in this standard of hotel. Accordingly, and at best, we can therefore only rate it average.
Aparthotel am Schloss
4.5/517 Reviews
Altstadt
Stayed here for four nights and just loved the location of the hotel, near to all the sights, good restaurants plus a fabulous bakery almost on the doorstep. We used the kitchen area for breakfast and that worked fine, plenty of crockery and cooking utensils had we felt the urge to cook (we didn't). We had the one bed apartment, the room was big and very quiet at night, shower was great. Reception was open from around 8.30-7pm and we found the staff very helpful and welcoming especially when we first arrived. Just the wifi signal was a bit intermittent in our room but that wasn't a big deal for us except when trying to watch a football match from the UK!
Moxy Dresden Neustadt
4.2/564 Reviews
Neustadt
It is a great hotel, the service is top. The Hotel Crew is friendly. Breakfast buffet is rich and fresh. The rooms are large and friendly furnished. The location is so that you can also reach the city walking distance and about 10 minutes. We could park our car in the deep garage for 12 nights , I think on the street with a parking ticket we would have come more expensive and it would not have been so safe. We are satisfied and will come back in any case . Thanks to the hotel team !!!!!
Innside Dresden
4.3/547 Reviews
Altstadt
This hotel was chosen for its location near the old city. The hotel is new and everything is very bright and cheerful. The rooms are somewhat smaller than other Melia hotels, but this may be due to the Innside branding. However, the room certainly served us well. We could walk everywhere that we wanted in Dresden. It was also conveniently located near a Lidl grocery store where would get snacks and drinks. With its location to the Altstadt, there were restaurants everywhere. The Dresden Frauenkirche was just a few steps from the hotel. We booked our room with the included breakfast. The breakfast was very good, and there were adequate selections. This hotel proved to be an excellent choice for Dresden.

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