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"The better aspect is that the hotel agreed to check in early and store luggage until 16:00 after check out. The disadvantage is that there is dust on the floor, obviously there is no cleaning before check-in, and no shampoo and bath products are provided."

"A beautiful hotel with very friendly staff in excellent location. Good to reach and at the same time beautifully quiet. All the pools are accessible by foot. We will come back in any case."

"Excellent hotel in a quiet location. The hotel exceeded my expectations. Very clean room with coffee machine and kettle. Luxurious bathroom. Excellent breakfast. Friendly staff. Walking distance to all the sights of Dresden. Walking distance to the train station is 15-20 along a safe route (I walked alone and at night with a noisy suitcase), but you can also take the tram. If I come to Dresden again - only to NH!"

"The only positive thing about this hotel were the room, big and spacious, and the location, super central. Although the moquette is unhygienic. I always appreciate a luggage rack but one in a room for 2 people is ridiculous. We also got unlucky with the bathroom as the shower curtain was mounted wrong so taking a shower meant creating a lake in the bathroom. The hotel is not very well organised, we had to wait a lot to check-in and when it was finally our turn, even though the room was ready, we would have had to pay to check in earlier for mere 50 minutes. Embarrassing. We left the luggages and came back later and had to queue again with all the guests that had just arrived, for more than half an hour. We only needed the key cards, we already did all the paperwork. They preauthorised 50€ per night on our cards, in case we wanted to use the room service or the restaurant, which we explained we didn’t. And if you looked at the room service menu, you wouldn’t want to as well.. I would expect a famous chain like the Hilton to know that “Taglietelle Carbonara” doesn’t exist, it’s “Spaghetti carbonara” or “Rigatoni alla carbonara”. Furthermore “Spaghetti bolognese” doesn’t exist as well, it’s “tagliatelle bolognese”. There’s a pool but it’s unclear if it’s available to every guest. The staff is not keen on divulging information. It would be nice if more of the staff would be able to speak English (and maybe a third language) as a lot of the guests are tourists from other countries."

"The hotel is in a good location, there is a bus at the door, bus 1, 2 bus stops to the main attractions. It is also very convenient to go to the train station. The service staff was warmly received and the rooms were clean and comfortable."

"I thought I lived in the castle, it turned out to be either a big house next to the castle. Overall, the hotel is also quiet and quiet. The hotel's restaurant view is very good, good but needs to be booked in advance."

"In general, I see a discrepancy between demand/price and reality. The hotel was nicely renovated, but rooms are very small. The interior is very quiet, but there is something missing at ambience (background music? ...). Service not at 5 stars level (bsp was not offered us at any time help with our baggage, even not, When a staff member accidentally went to the same chair). Location is top. But price is too high."

"The old five-star hotel room is large enough but the bed is not reasonably placed next to the toilet door and there is a TV cabinet inaccessible in other respects are good parking is convenient and safe location is opposite to the palace and the front desk very enthusiastically when checking out it is raining outside We two umbrellas ☔️ Thank you so much 🙏"

"The hotel itself is five-star quality with no problems But the air conditioner seems to be broken at night It feels like there is no air conditioning at all Open the windowsThe morning air is good and very cool But when you open the window at night, you hear a lot of noise So the facilities are a bit old The location is 10 points. The bathroom is also top-notch. It’s just that the water in the shower is a bit slow"