Holiday Inn Express Dresden Zentrum

Good location and clean place, but we have a problem with light in the room

NOT RECOMMEND! AND VERY ANGRY!! We stayed 2 nights and booked a family room with kitchen in June 2024. There is an electric stove and range hood but no cooking pots and pans, bowls, plates, fork and spoons, nothing at all, totally empty!!!! We checked in at 2pm so asked reception why. They just said not allowed to cook with no explanation. If I knew the kitchen cannot be used, would I still book it? It is a false and misleading selling to me. Asked for speaking to the on duty manager, reception said manager not there. Wrote an email to manager no reply. Asked to borrow a bottle opener said don’t have. I wonder if the whole hotel building only have 1 bottle opener? Does it mean i have to come down to reception for every bottle? Then they borrowed one to me brought to our room. Next morning breakfast time I went search and spoke to the manager. He apologised and offered us buy new pots and pans but we rejected because we decided to dine out, we didn’t want to spend extra time and effort to deal with things like that. He should not asked us if we wanted to buy. He should go and buy straight away and prepare everything in the hotel room. Do you understand what hotel service is all about? Where is the professionalism? Manager offered us complimentary drink vouchers said we can have everything from the bar then turned out the bartender said we can only have beer, wine and soft drinks, no cocktails no liquor. It’s not about money, it’s about dignity. I’m very disappointed as a tourist visiting Dresden Germany. I trust good fame of GERMANY and HOLIDAY INN brand name. Isn’t this ridiculous? I am not a trouble maker but isn’t it a normal hotel practice to provide all necessities if you book a room with kitchen? It’s a common sense/understanding, right? It’s even worse than a airbnb apartment. This is absolutely a service and attitude problem. I didn’t get what I paid for. I didn’t even bother to ask for a refund. It’s not about money. It’s terrible service. If your family room with kitchen is not ready, don’t fool the customers.

The staff is friendly and helpful. It took us some time to wait for the elevator during breakfast time and check out time. The location of the hotel is perfect.